Golden Crown Casino - Player’s not able to withdraw winnings.

Will not let me withdraw 1500 as my account isn’t verified, but have sent everything I can. Then try to deposit $50 so I can play a little but they have banned me from depositing. Please do not play this game. Save your time and money.

Dear Raymond,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided and when exactly?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hey, yes I have contacted them I think we are on same page, waiting for some statements and see how that will go

Thank you for your reply, Raymond. So let's give it a few more days and if there is no development, we will intervene. Please, keep us updated in the meantime.

Hello, my winnings is now $3500, I have sent through my statements with my address name and acc, then I have sent a letter from my bank itself confirming it’s my card with my numbers on there. I have been verified and now they still won’t let me withdraw. I would like some help please, also called my bank and got statements like they asked and sent them through now the want them in PDF format.. this is ridiculous as I have sent over what I needed to get verified and still will not pay me out even though I have the three green ticks.

My card got verified by the company as it’s a e card and had to get the bank to send me out a letter with the digits they needed, now that it’s verified there saying no they need a physical card, which on there terms and conditions they take e card payments

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Dear Raymond,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey all sorted thank you for your help

Awesome news, Raymond. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.