Golden Crown Casino - Player is refusing to provide personal details for verification.

I won $1500 1 wanted to cash out, i received an email asking for my bank statements, my driver's license, my passport, something with my full address on it a photo of my bank card. Im not comfortable sending all that information. That would give this so called company all of my identity, with so much identity theft that is just to much to ask for. I did not see any of this stated in the terms and conditions

Dear Tanya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in the best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

I have checked the general terms and conditions, and this is what I found https://www.goldencrowncasino.com/terms-and-conditions:

"The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required."

"The Gambler agrees that the Casino has the right to require additional verification of their identity or their actions at the Casino website."

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Tanya,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.