The player from Italy is having difficulty accessing a welcome bonus from GoldBet, despite meeting the stated criteria. We rejected the complaint because the player didn't respond to our messages and questions.
GoldBet Casino - Player has an issue accessing the welcome bonus.
Amount: €500
GoldBet Casino
Safety Index:Very highSafety Index
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9.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I wanted to bring to your attention an issue with the online casino, Goldbet. It's surprising they hold a legal license for Italy. The problem in question is that these folks promised me a welcome bonus of €500 for slot games. The bonus was indeed granted, or at least the money shows up in my gaming account. However, the real problem arises when I try to open a slot from the providers listed for the bonus...despite this, I proceed to contact the customer service. Each of the inept and rude operators provides different explanations. For instance, one told me to email screenshots to the provided email address. I complied, yet four hours later, I received no response. I then proceeded to try my luck with the live chat support. Another operator named Giovanna - and yes, I'm telling you her name because you deserve to know she's a liar - told me I need a minimum real balance of €1 to utilize the bonus. This sounded like a random rule to me. I, therefore, asked her to provide me with terms and conditions and the paragraph that states such a condition. In response, she terminated the conversation and ended the chat. Now, I want to ask for your help and most importantly, I want people to stay away from these legalized thieves at Goldbet Italy. Thank you and apologies for the rant.
Automatic translation:
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1 year ago
Dear nw7vgmvqd4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you deposited any real funds into your casino account to activate this bonus? How much is your active balance now? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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1 year ago
Dear nw7vgmvqd4,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
