Gold Roll Casino - Player’s criticizing Responsible Gaming practices.

Infiza Limited behind Goldroll.com and hundreds of other sites abuse their MGA license by allowing banned players to register on new sites that are on the same license as the one they are blocked from. A clear violation of the rules. People choose to block me when I point this out. Do not feel serious and are reported to MGA.

Dear Doobz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with this casino? Could you please advise if you self-excluded yourself from any other casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Looking forward to hearing from you.

Best regards,

Petronela

Player's additional comments:

"Now they have closed my account at Goldroll because I was nanned at Gemler. Because they are "Sister casinos". That was my whole point yesterday...they said yesterday that my self closure and cool of period on Gemler dont have anything to do with my Goldroll account. But today it matters. So strange.

I had closed my account and wanted it to be opened again. He said according to rules they have a cool off period for 24 hours. Then I can register at the same company,same license, but another URL? At least this was forbidden according to MGA some years ago. It is now allowed?"

When did you self-exclude from the sister casino and what was the reason, please? Have you registered your Gold Roll Casino account using the same personal details as with the previous casino? Any relevant communication would be very much appreciated. Please forward it to petronela.k@casino.guru.

Player's additional comments:

"I excluded myself from the sister casino maybe 10-14 days ago. In the chat when I asked for it to be opened, he wrote that there is a 24 hour cool off period. Ok I thought, Then I try register at a new casino. So I google for casino and found Goldroll.com and I open a account there. After I played for aome time I notice its just a clone of the sister casino (Gemler.com) Menus etc. all look the same. Even the same people in support."

I see. The previous screenshot suggests that your Gold Roll Casino account has been blocked due to foul language. Do I understand correctly that your account is now blocked and all the deposited funds (2,500 kr) have been lost? Please forward supporting evidence that your previous account has been closed due to a gambling problem.

This was me asking if its legal what they do, according to previous rules in the license, the player is excluded to play on any site that is using the same license as the casino he is currently blocked to play on. If it is according to terms then I have no claims. If its not according to terms then my claim is the money I lost on the site, 200 euro.

Have you saved any relevant communication that would prove that you self-excluded yourself from the previous casino due to a gambling problem, please?

Dear Doobz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.