Gohog Casino - Player's winnings have been partially confiscated.

When I played on this site, I made a withdrawal of about $9,000.

Despite having cleared all the KYC requirements, including video verification, part of my balance has been confiscated.

I have not engaged in any activities that violate the terms of use, yet no reason has been disclosed, and there has been no recourse for appeal.

I want my money back.

Dear seijin,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Gohog Casino. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without an active bonus? If you played with a bonus, please send me a link, a promotional email with the offer, or a screenshot.

What types of games did you play?

Have you made any successful withdrawals before?

Did you contact customer support to inquire about the reason your winnings were capped? What was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I won with my first deposit bonus

If there have been no changes since the offer link, this is what it was.

https://www.gohog.com/ja/promotions/welcome-bonus-premium

The model used was Crash Game.

The terms of use do not state that it is prohibited, and I have confirmed with live support that it is okay to play the game.

I think only $2,000 was successfully withdrawn.

Have you contacted customer support to find out why your winnings were limited? What was their response?

We have inquired, but they have refused to disclose and are being confiscated without reason.

In addition, their KYC was unreasonable.

I can't log in anymore, so I don't remember the details, but I think KYC authentication couldn't be completed quickly on the site at that time.

After they submit a withdrawal request, they will be notified by email and will go through the KYC verification process (video verification with specific instructions) within about 48 hours.

They sent out an extremely unreasonable notice saying that if I did not complete the

I happened to check my email so I was able to respond, but this was a sudden action without any warning.

The authentication process on this site is outrageous, and although they say you can withdraw money after completing the authentication process, they cancel the withdrawal midway and more than half of the money is confiscated.

You can be sure that the site's extremely high rating is a mistake.

At the time, it was not listed on this site, and I was planning to contact the license holder when I had time, but now that I see it has been listed recently, I would like to ask CasinoGuru to conduct an impartial investigation.

I had made some large winnings on this sister site, so I suspect that this may have also been confiscated.

I still have some emails and other information, so I would appreciate it if you could conduct a fair investigation.

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the cap of your winnings at veronika.l@casino.guru. Please include all the evidence that could be considered important for the investigation, including screenshots, chat transcripts, emails, and photographs.

I have sent it so please check

Thank you very much, seijin, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, seijin,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Gohog Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and part of his winnings (disputed amount) confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence and breached/applied rules?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.