God Odds Casino - Player’s account is closed and winnings are affected.

They asked for verification documents which I sent, after they asked for more documents which I sent and now my account is banned and they are not replying to my emails to give me an explanation or to tell me why or what's going to happen to my winnings, I have all the evidence emails and screenshot of balance when I was able to log on.

Dear joehill20090,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with God Odds Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise since when have you been a player of the casino? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you received any justification from the casino as to why your account has been blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Been a player for 4 days

I tried to log in and it said I am banned

I played slots

I did not receive a bonus it was from my initial deposit of £50

So today I got an email stating as I didn't send them everything they needed from me they banned my account and are sending back my initial deposit of £50 but never mentioned the £900 and said I cant play at there casinos but everything they requested of me I sent them they wanted to see my passport my proof of address my bank card my bank statement plus they want me to hold a piece of paper with there casino name and current date me holding passport under chin everything they wanted I sent now they are not honouring my winnings of £900 I feel like I have been scammed by them I am so devastated.

I have a screenshot of there response but dont know how to upload to show you?

Thank you very much, joehill20090, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello joehill20090,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for an update, that is totally fine.

Dear joehill20090,

I sincerely apologize for my delayed response and truly appreciate your patience during my absence.

Unfortunately, God Odds Casino has previously stated that they will not respond to or assist with complaints submitted on our forum. As a result, we cannot conduct a thorough investigation into your case without their cooperation. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Curaçao Antillephone N.V. Licensing Authority and submitting a complaint by sending a summary of your issue to complaints@gaminglicences.com. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at jakub.m@casino.guru.

I am sorry I could not be of more help on this occasion.

Best regards,

Kubo