Go Big Slots Casino - Player’s deposits have never been credited to his casino account.

Tried to deposit £30 and I was told the transaction failed, tried again to be told it failed. Checked my bank and £60 was taken. Told the casino who said it was a visa problem and to wait. Held on a few more days and nothing, complained again to be told unless you have proof the transaction failed they can’t help despite having my bank statement. Said I won’t use the casino again the guy just said your choice and closed the chat. Went through hoops to withdraw my money originally and minimum £100 withdrawal. Avoid

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue. Do I understand correctly that deposited funds have never been credited to your casino account?

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I spoke to my bank and they said to contact the merchant and allow them 28 days to refund. They won’t refund as they demand proof of a failed transaction from a third party payment system which I don’t have. I have evidence of funds leaving my account, and the casino claim that no money was taken.

Thank you very much, Martin, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Go Big Slots Casino to join us and help us resolve the player's issue.

Fine with me!

Speaks for itself. They wont be getting any more money from me though.

We haven't receive any answer from the casino yet. Please note, if you won't respond within the next 7 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

Dear Martin,

I'm really sorry that we are not able to help you more but we still haven't receive any answer from the casino, and as it is unresponsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help. The complaint will now be closed as unresolved, which could lead to casino's rating deduction.

Best regards,

Nick

Casino.guru