Gizbo Casino - Player's withdrawal is delayed.

I submitted a withdrawal on March 6, 2025 to receive my winnings. The withdrawal is still in pending status. I have completed all necessary verifications that were asked of me but the withdrawal is still not processed.

Dear justindavidf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the Gizbo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thanks for your reply. Regarding your questions:

Have you made any successful withdrawals from the casino in the past?

- No, this is my first withdrawal.

Have you accumulated your winnings with the help of a bonus?

- No bonus used, only cash.

When was the last time you were in contact with casino support, and what did you discuss?

-I followed up on March 24 regarding the withdrawal status. The representative replied that it was still processing. No further details were provided to explain the large delay.

Could you please share with me your communication with the casino?

- I do not have records of this.

Thanks,

Justin

Thanks for the explanation of the situation.

Could you please share a screenshot of the verification status of your account and screenshots of your withdrawal requests with the status visible?

I apologize for the inconvenience.

Screenshots provided above

They paid out. Took 30 days

Dear justindavidf,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru