HomeComplaintsGizbo Casino - Player's withdrawal is declined due to arbitrary conditions.

Gizbo Casino - Player's withdrawal is declined due to arbitrary conditions.

Amount: €270

Gizbo Casino
Safety Index:High
Submitted: 27 Oct 2024 | Case closed : 11 Nov 2024
Case closed Our verdict

Other

REJECTED

Case summary

1 week ago

The player from Germany had successfully earned 30 euros from 50 free spins and had met the wagering requirements, but had a 270 euro withdrawal declined. The casino then requested a deposit of 270 euros to wager three times before allowing a withdrawal, which the player considered unfair. The complaint was rejected following the player's request to close the case, with the Complaints Team expressing regret for not being able to assist further.

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3 weeks ago
Translation

Hello, I had a bonus code for 50 free spins with no deposit required. From the free spins, I made approximately 30 euros, which I then had to wager. The terms and conditions state that you can withdraw ten times the bonus amount. After meeting the bonus requirements, I had a balance of 270 euros that I wanted to withdraw. I adhered to all the bonus terms. However, my withdrawal was declined, and I was told to deposit 270 euros and wager it three times before I could withdraw my balance. Beware, these are not fair conditions!

Automatic translation:
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3 weeks ago

Dear skoenneker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gizbo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share a screenshot, link, or other record of the bonus you activated on your account with the specific bonus rules identifiable?
  • Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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3 weeks ago
Translation

Hello, I sent a screenshot of the bonus.

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2 weeks ago
Translation

Hello, I sent you emails with screenshots. Waiting for a response.

Automatic translation:
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2 weeks ago

filefilefile

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2 weeks ago

Thanks for your reply.

Have you activated and played any previous bonuses, besides the 50 free spins without making a deposit, please?

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2 weeks ago
Translation

You can close the case. You won't pay out anyway. Thank you for your efforts

Automatic translation:
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1 week ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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