HomeComplaintsGizbo Casino - Player's withdrawal is declined due to arbitrary conditions.

Gizbo Casino - Player's withdrawal is declined due to arbitrary conditions.

Amount: €270

Gizbo Casino
Safety Index:Fresh casino
Submitted: 27 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

2d 13h 25m 22s

Case summary

3 days ago

The player from Germany successfully earned 30 euros from 50 free spins and met the wagering requirements but had a 270 euro withdrawal declined. The casino then requested a deposit of 270 euros to wager three times before allowing a withdrawal, which the player considers unfair.

Public
Public
5 days ago
Translation

Hello, I had a bonus code for 50 free spins with no deposit required. From the free spins, I made approximately 30 euros, which I then had to wager. The terms and conditions state that you can withdraw ten times the bonus amount. After meeting the bonus requirements, I had a balance of 270 euros that I wanted to withdraw. I adhered to all the bonus terms. However, my withdrawal was declined, and I was told to deposit 270 euros and wager it three times before I could withdraw my balance. Beware, these are not fair conditions!

Automatic translation:
Public
Public
4 days ago

Dear skoenneker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gizbo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share a screenshot, link, or other record of the bonus you activated on your account with the specific bonus rules identifiable?
  • Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
4 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
9 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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