The player from Germany had successfully earned 30 euros from 50 free spins and had met the wagering requirements, but had a 270 euro withdrawal declined. The casino then requested a deposit of 270 euros to wager three times before allowing a withdrawal, which the player considered unfair. The complaint was rejected following the player's request to close the case, with the Complaints Team expressing regret for not being able to assist further.
Gizbo Casino - Player's withdrawal is declined due to arbitrary conditions.
Amount: €270
Gizbo Casino
Safety Index:HighSafety Index
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8.9
Gizbo Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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2 months ago
Translation
Hello, I had a bonus code for 50 free spins with no deposit required. From the free spins, I made approximately 30 euros, which I then had to wager. The terms and conditions state that you can withdraw ten times the bonus amount. After meeting the bonus requirements, I had a balance of 270 euros that I wanted to withdraw. I adhered to all the bonus terms. However, my withdrawal was declined, and I was told to deposit 270 euros and wager it three times before I could withdraw my balance. Beware, these are not fair conditions!
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2 months ago
Dear skoenneker,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gizbo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot, link, or other record of the bonus you activated on your account with the specific bonus rules identifiable?
- Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
Hello, I sent a screenshot of the bonus.
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2 months ago
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Hello, I sent you emails with screenshots. Waiting for a response.
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1 month ago
Thanks for your reply.
Have you activated and played any previous bonuses, besides the 50 free spins without making a deposit, please?
