HomeComplaintsGiggle Bingo Casino - Player has requested a refund of his deposits.

Giggle Bingo Casino - Player has requested a refund of his deposits.

Black points: 32

Amount: €125

Giggle Bingo Casino
Safety Index:Above average
Submitted: 01 Sep 2020 | Unresolved : 23 Sep 2020
Unresolved Our verdict

No reaction policy, good regulator

UNRESOLVED

Case summary

4 years ago

The player from France has deposited funds into his account even if his country of residence was listed between restricted jurisdictions.

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4 years ago

I played on this casino in 2013 after having made several deposits I had a gain that I wanted to withdraw, except that after that my account was closed because I was living in France, but when I was I entered no error message to say that it was forbidden to French residents, I deposited a total of 125 €, despite the promise of reimbursement I never had the slightest response even a year later. I finally want to finish with this story and be reimbursed for the deposits knowing that I was excluded without being paid.


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4 years ago

Dear Geoffrey,

Thank you very much for submitting your complaint and for forwarding relevant screenshots and communication. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you provided all the requested documents, utility bill or statement and proof of identity? I can see in the forwarded communication that the casino has agreed to refund your funds if all the documents were provided.

I hope we will be able to help you to resolve this issue even if it took place few years ago. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Hello yes, I sent the documents several times each time I was told that the department would go and do the necessary, by paypal or neteller, and each time I waited for their answers without anything, I had to write again messages 1 years later and still the same speech.


I wanted them to pay back all my deposits, which they promised to do but nothing

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4 years ago

Thank you very much, Geoffrey, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago

Hello Geoffrey,,

I am very sorry to hear about your issue. I tried to contact them, but since this online casino is closed there is a very small chance we would get any reaction.

Edited by a Casino Guru admin
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4 years ago

We would like to ask the Giggle Bingo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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4 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

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