The player from Austria states that a third party played on his account and gambled away his balance. Since such cases may be classified as cybercrimes, we recommended the player contacts the relevant authorities. As we do not have the resources to investigate such cases, we had to reject the complaint.
GGpoker Casino - Player states his account was hacked.
Amount: €1,600
GGpoker Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
After 2-3 unsuccessful withdrawal attempts, I continued playing slots and was able to double my balance. Total about 3200€.
I wanted to cash out half of it and leave the other half in my account for playing.
I myself mostly play with low stakes (the highest was €1.20, otherwise only with a maximum of 50 cents). I logged out and found out an hour later that a slot was being played on my account until my credit was used up. At the request of gghelp, they cannot refund money that has been played, although it is clear that a completely different IP than usual, a far too high stake on slots, was played.
My other half's transfer is still pending and has already been returned to my account.
So my tip for everyone is don't leave too much money in the account and protect yourself in case of suspicion with a 2 factor and a good password. I myself have never had any experience with this. a hacker because I have a solid password myself and I actually thought that GGPoker was safe but that's not the case! I've read on other forums that the same thing happened to others. In the short video you can see that I actually only play in a max of 0.50-1.2 €Nereich and then suddenly the bet shoots up to the maximum until there is nothing left.
So I hope I could help you so that you don't have the same experiences as me
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1 year ago
Dear Whitebulle,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation completely.
Was the IP address of the person who got into your account from the same country as yours?
Have you returned to your account only after your balance dropped to zero or was it during the gameplay of the other person?
How many devices do you use to access your casino account?
Could you please advise if you have passed the KYC verification?
Thank you in advance for your response.
Best regards
Veronika
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1 year ago
Translation
Hello
So basically I only play on my iPhone and now and then on my iPad
From the IP login report, we can see that your account was login from AT (Login IP : 185.210.219.100 and 185.183.107.164
I found that out
I was logged out and an hour later I went online again and had €1,600 in the payout status. I had left an additional €1,600 in credit. When I was online I went to my slot and pressed .50 cents my game after a short time I got the message no credit left.
That's when I noticed that someone else
must have had access to my account.
I'm the only one who knows the access data
It's just very strange and I find it bitter that someone accidentally accesses my account and gambles away my credit.
Above all, it only works on my cell phone with face recognition and I always had that with me, otherwise you wouldn't even get there
pure! And yes, I passed the kYC review.
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1 year ago
Translation
16.2. GGPoker strictly prohibits the use of VPN, proxy or any other alternative method for a user to gamble from a legally barred region.
Hm found out that the IP address had access to my account via vpn
From the IP login report, we can see that your account was login from AT (Login IP : 185.210.219.100 and 185.183.107.164
But that can't be mine because I always play with my phone and not with VPN
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1 year ago
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What do you think it is advisable to consult a lawyer?
Best regards
and thanks in advance for your help
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1 year ago
Thank you for your reply, Whitebulle. I'm sorry but if your login has been compromised there's not much we can do for you. It is very difficult to prove that the account was accessed by a third party. Unfortunately, cybercrimes happen more and more often and the only advice that we can give to all the players is to be extra careful with suspicious emails and to protect login information.
Please understand that proving that a third party entered your casino account is something that authorities such as the police should deal with, not our forum. The entire incident should be classified as cybercrime. Sadly, we do not have the resources to investigate such cases.
Please let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
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1 year ago
Dear Whitebulle,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
