The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
GGBet Casino - Withdrawal of player's winnings has been delayed.
Amount: €490
GGBet Casino
Safety Index:HighSafety Index
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8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I've never had any problems with gg.bet, let alone payouts, and I've always been very satisfied.
As of the day before yesterday, you're withholding my withdrawals, claiming it's my bank. I should check my bank card to see if it's defective.
Completely pointless, because the transfer has absolutely NOTHING to do with my bank card itself.
I think you want to stall me.
I'm very disappointed in this regard, as I've always had withdrawals in my account quite quickly, now I'm being given wild answers and the withdrawal would take 14 days.
So first the card, now 14 days - I think in 14 days there was a new problem again.
Automatic translation:
Public
Public
1 year ago
Dear Cashwig,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
Hello,
I have already paid out at this casino and my KYC process is fine - since I have already paid out, several times - it worked.
Now it is claimed that my bank card is defective? What does the bank card have to do with my payment, that's complete nonsense.
Automatic translation:
