The player from Germany had reported a delay in the withdrawal process at GG Beach Casino, despite the casino's terms having stated that withdrawals would be processed within 24 hours. The issue had arisen when the player attempted to withdraw a larger amount. The casino allegedly had attributed the delay to the payment provider, which caused frustration for the player. However, the issue was ultimately resolved with the player having received his payout.
GGBet Casino - Withdrawal delay problem at GG beach casino.
Amount: €500
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Hello, in the terms and conditions of GG beach, it states under point 8.15 that withdrawals will be processed within 24 hours. This has not yet been the case. Previously, the money was processed and paid out within minutes. Now, when I have a somewhat larger amount, I am being held off again, and this is not the first time. At some point, enough is enough with my money. They take it immediately or get it every time. With withdrawals, one has to wait at the casinos. This is unacceptable. I would appreciate it if you could help me with this. They claim that it is due to the payment provider and it can take up to 5 days. The thing is, a bank transfer takes a minimum of 24 hours. I have read and checked this. So why does it always take so long or why is it processed once in minutes and then takes up to I don't know how many days. I somehow feel cheated and kept in the dark or it's mere arbitrariness. If I have a bigger win, I can bet it takes longer. The pinnacle of the whole thing is when I say I want my payments cancelled because I think I made an error in the IBAN. They do not cancel it but instead they say I have to wait five days. What is this all about?
Automatic translation:
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7 months ago
Hello Littlemanson,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we always recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
Well, they have paid it out now, but my account has been verified for at least two years and I didn't play with bonus money, but with real money. The last contact was that the money would be paid out, but as I said, it depends on the payment provider and it can take up to 5 days. This isn't the first time. One time we even had to wait six days and then the money was transferred back to the GG Casino account. I then repeated the payment and within 10 minutes the money was in my account. Strangely, I think that this is completely arbitrary on their part and just doesn't work. If they have it in their terms and conditions that it will be processed within 24 hours, then that's how it should be.
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7 months ago
Dear Littlemanson,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
