The player's account got blocked as he requested to close his account after a wrong bonus was credited. The complaint was rejected as the player had no balance at the time of account closure so there is no possibility for a refund.
GGBet Casino - The player's account got blocked.
Amount: €250
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Made a deposit of 250 euro and because there is a glitch in their website, the bonus was not activated, I have made a complaint regarding the same and was told that the admin will look into it. I have them made another deposit of 100 euro and the system activated the bonus on the smaller amount, when I spoke to the customer service they said to late the bonus is activated with smaller deposits and not the big deposit…
i was kept on the chat for more than 1:30 hours waiting. I finally decided to permanently close my account with gg.bet
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2 years ago
Dear Walidg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GGBet Casino.
Allow me to ask you a few more question before we would move forward.
Was this your first ever deposit into the casino? Did the casino give you any explanation of the account block? Did you receive back your deposit? When exactly did this issue occur?
Looking forward to hearing from you.
Best regards,
Nick
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2 years ago
Hello Walidg, hello Nick
We'd like to confirm that the account was closed upon player's request.
Since the request was initiated by the player solely and there is no money to claim, we do not see the reason for the complaint to stay open.
Kind regards,
GG.bet
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2 years ago
I have requested my account to be permanently closed as I have not been issued the correct bonus
Walid
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2 years ago
Dear Walidg,
Did you have any remaining balance on your account when you requested for the closure or it was all lost by then?
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2 years ago
Hi Nick,
when I requested my account to be deleted I had no balance.
regards
walid
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2 years ago
Dear Walidg,
If you had no balance when you requested for the account closure, there is unfortunately no reason to get a refund of balance. If you deposited and received a different bonus or non, it was up to you whether you spend the real money or not - in this case you did and you lost it fairly. I'm really sorry that we could not help you more but the casino is not responsible for your loss.
The complaint will be now closed as rejected.
Best regards,
Nick
