The player from Germany had initiated a transaction with GGBet Casino in February 2024, but the money had never arrived in his account. He had chosen a bank transfer as the payment method for his withdrawal. The casino had advised him to contact his bank for further information. The player had been unable to open a link sent by the casino for his review. After another communication with the casino, he had been able to clarify the issue with his bank and the transfer was finally booked. We had confirmed that the player's issue was successfully resolved and the complaint was closed.