The player from Germany had initiated a transaction with GGBet Casino in February 2024, but the money had never arrived in his account. He had chosen a bank transfer as the payment method for his withdrawal. The casino had advised him to contact his bank for further information. The player had been unable to open a link sent by the casino for his review. After another communication with the casino, he had been able to clarify the issue with his bank and the transfer was finally booked. We had confirmed that the player's issue was successfully resolved and the complaint was closed.
GGBet Casino - Player struggles with unfinished transaction.
Amount: €600
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
Translation
On the 8th of February 2024, a transaction was initiated by the gg Casino.
The Transaction ID is:
7b81e1a8-c9db-4e49-93b7-81466561b119
However, the money never arrived in the account. I've been unable to get any help from gg concerning this matter.
Best regards,
Automatic translation:
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10 months ago
Dear Flashhunter1974,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which payment method you opted for to withdraw your winnings?
- Is the withdrawal still pending inside your account or it has been processed but never reached you?
- Have you received any winnings from this casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
Translation
Hello, thank you for your answer
The transaction 72d2a3f1-6f4d-49d0-a2b1-19ea06f97ad7 has been completed at GG.
Payment was made via bank transfer to my German checking account. But it never got there.
When asked, they simply said that I should contact my bank.
Thanks and best regards
Sven H*****
Edited by a Casino Guru admin
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10 months ago
Translation
Hello,
The link with the png cannot be opened for me.
Can you please email me the png?
Lg
Sven
Automatic translation:
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10 months ago
Dear GGBet Casino Team,
- I couldn't open the link either. Could you please post a screenshot here inside the official thread for the player's review?
Thank you very much in advance.
Dear Flashhunter1974,
Please let me know if you receive your winnings while we wait for the casino's response.
Thank you in advance.
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9 months ago
Translation
Hello, I emailed GG support again and they sent me the PNG. Now I could finally clarify everything with the bank and they have now booked the transfer.
The case is therefore closed. Thanks
Automatic translation:
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Flashhunter1974, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
