HomeComplaintsGGBet Casino - Player's withdrawals have been delayed.

GGBet Casino - Player's withdrawals have been delayed.

Amount: Mex$5,000

GGBet Casino
Safety Index:High
Submitted: 21 Jul 2024 | Case closed : 04 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Mexico had initially made successful withdrawals at gg.bet, but suddenly all withdrawal attempts were rejected. Despite having verified the account as requested by support, the issue persisted and support continued to provide excuses. The player sought assistance to resolve this issue. We were unable to investigate further due to the player's lack of response to our messages and questions, resulting in the complaint being rejected.

Public
Public
5 months ago
Translation

Hello, I registered at this casino gg.bet, and everything was fine at first. I was able to make withdrawals, but from one day to the next, my withdrawals were being rejected. I tried more than 20 times, and they were always rejected. I contacted support, and they told me I had to verify my account. I did that, and my account was successfully verified, but the withdrawals continued to be rejected. I contacted support again, and they just kept telling me to send an email and so on—just a bunch of excuses. I've never been able to withdraw my money again, and I want to see if you can help me.

Automatic translation:
Public
Public
5 months ago

Hello FrancheR,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Public
4 months ago

Dear FrancheR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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