The player from Germany has been waiting over a week for a withdrawal of 100€, despite being initially told to wait for 5 business days. Two additional withdrawals are also pending. The complaint was resolved as the player received his money.
GGBet Casino - Player's withdrawal is excessively delayed.
Amount: €100
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello,
On 30.10.2023, I made a withdrawal of €100 via bank transfer.
All other payments made after October 30 have arrived by now, except for this one. I was told to wait for 5 days, then 5 business days. Now more than a week went by and nothing has happened.
I'm supposed to keep waiting... At the moment, I have two more withdrawals pending, but these were only requested since yesterday.
Automatic translation:
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1 year ago
Hello Cashwig,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Could you please let us know if your account is already verified and if so, for exactly how long? Did you accumulate your winnings with real money or use a bonus? When was the last time you spoke to the casino and what was it about?
The account has already been verified for a year and has already been able to withdraw profits. I have never used the bonus.
The last time, today, I should continue to wait. But it seems unusually long to me. I still have a total of €700 to pay out.
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1 year ago
Translation
It's not my first payout, there have been a few, but this one is like chewing gum.
Automatic translation:
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1 year ago
Hello Cashwig,
As the recommended time frame did not pass yet, I can only recommend to wait. Please let us know if it would take longer to process the payout.
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1 year ago
Dear Cashwig,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear Cashwig,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
