The player from Germany requested a withdrawal through Skrill on June 7th. Unfortunately, she has not yet received this payment. Waiting for decision from the regulator.
GGBet Casino - Player's withdrawal is delayed.
Amount: €200
GGBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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9 months ago
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On June 7th, 2023 at GGBET, I had 200 euros paid out to my account by skrill never received. Since being in contact with Ggbet, but for almost 3 weeks, the matter has been investigated because the money never came on my skrill account statement, which you can also see I'm angry that it's taking so long because it's always about my 200 euros.
Then it was said that it was completed because the transaction was successful from their side, but I don't see that and am still in contact with Ggbet because of the matter because it is clear on the account statement that the 200 euros from GGBET have not been received since It says that the matter is being investigated by the department, but I think that almost 3 weeks are enough, I'm really angry, it's enough now.
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9 months ago
Dear Nicric77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please confirm if you made any successful withdrawals from this casino in the past?
Do I understand correctly that GGBet states your withdrawal has been paid out from their side? Has the casino provided you with any evidence that the winnings have been paid?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
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9 months ago
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Had actually never had any problems with payouts before, but the see picture did not arrive on my skrill account because skrill from third-party providers do not allow deposits
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9 months ago
Thank you for providing me with the screenshots. Have you made any of the previous successful withdrawals to your Skrill account?
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9 months ago
Dear Nicric77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
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Yes, I have requested a payout to my skrill account
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9 months ago
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Yes, I have made the payment to my skrill account
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9 months ago
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No, that was the first time I made a withdrawal to my skrill account
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9 months ago
Do I understand correctly that Skrill returned your winnings to your casino account?
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9 months ago
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No, skrill does not have that, I always sent that to ggbet via bank statement
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9 months ago
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It was not credited to my account by skrill see account statement last transaction ID was on 05/02/2023
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9 months ago
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Got this from GGBET now and don't know what they mean by that
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9 months ago
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don't figure out what they want from me
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9 months ago
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Ggbet writes now
However, I cannot link the skrill account to my house bank, hypovereinsbank
because if I want to pay into the skrill account from the hypovereinsbank, i.e. my house bank, I have to transfer itAutomatic translation:
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9 months ago
The casino is requesting you to withdraw your winnings directly to your bank account, not through Skrill.
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9 months ago
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The 200 euros are not even displayed on my player account
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9 months ago
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The 200 euros aren't even shown on my player account because of me, so I can't have the money paid into my other account
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9 months ago
Thank you very much, Nicric77, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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9 months ago
Hello there,
Thank you Nicric77 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to know why how we can help the player withdraw their winnings and resolve this issue.
Thank you!
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8 months ago
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I wanted to ask if a decision had been made because it was a long time ago and after all, that's my 200 euros
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8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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8 months ago
Hello,
We apologize for the inconvenience you've experienced regarding your withdrawal. We understand your frustration, and we're genuinely sorry for any delays in resolving this matter. To better assist you, could you please provide us with the transaction ID for the withdrawal in question? This will help us investigate the situation thoroughly and provide you with accurate information about the status of your withdrawal.
We appreciate your patience and cooperation in this matter.
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8 months ago
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I would like to have my 200 euros now so slowly
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8 months ago
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Hope now that ggbet finally finds the 200 euros because it is my money and it has not been received by skrill
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8 months ago
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See picture Skrill account statement date current from today top left
Last transaction 05/02/2023 below
I finally want my 200 euros
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8 months ago
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See hypovereinsbank so my house bank also no money access from GGBET
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8 months ago
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See hypovereinsbank so my house bank also no money access from GGBET
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8 months ago
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see skrill account above current date and below last transaction 02.05
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8 months ago
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I would also be satisfied with 100 euros when I finally get the money
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8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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8 months ago
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The delay of GGBET is totally annoying now because it's been like this since 15.06
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8 months ago
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I will no longer play or deposit at Ggbet because you can see what happens when it comes to winning and the payout. I'm really angry that GGBET has been delaying it since June 15th and it will continue like this all the time
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8 months ago
Hello,
We apologize for any inconvenience you've experienced regarding your withdrawal. We take our users' feedback seriously and strive to ensure a smooth and timely withdrawal process.
I want to clarify that all of your previous withdrawals, including the most recent ones, were successfully processed. This clearly indicates that we are committed to processing withdrawals promptly and transparently. We do not intend to withhold your funds or cause any undue delays.
I'd like to address a couple of points to ensure we have the accurate information:
- The specified transaction you mentioned was indeed processed using the "bank_transfers" payment method. Could you please confirm if there was any change in your preferred withdrawal method
- According to our records, your previous withdrawals were completed using the "bank_transfers" method. The most recent successful withdrawal was processed on 04.07.2023. If there was a withdrawal to Skrill, kindly provide additional details so we can investigate and provide you with accurate information.
We genuinely value your support and we're here to assist you in resolving any concerns you may have. Please feel free to provide more information or contact us directly for further assistance.
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8 months ago
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I have had the payment paid out to the account via bank_transfers with the account details from skrill, but Skrill tells me by email and by phone that the transaction ID has never been received by them because they do not approve deposits from third-party providers and if the money had been received by skrill they would have it transferred back to ggbet because, as I said, no deposits will be approved by third-party providers
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8 months ago
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I have had the payment paid out to the account via bank_transfers with the account details from skrill, but Skrill tells me by email and by phone that the transaction ID has never been received by them because they do not approve deposits from third-party providers and if the money had been received by skrill they would have it transferred back to ggbet because, as I said, no deposits will be approved by third-party providers
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8 months ago
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That was the first time I made the payment to skrill. All other transactions went smoothly as they went to my normal account. Since the incident with the skrill account, I've only been making withdrawals to my other account again
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8 months ago
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I won't let myself be put off or put off because it's been possible since 15.06 and now it's enough
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8 months ago
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Question how long will this game go on because of the 200 euros because that's been possible since June 15th, 2023 I'm really pissed off
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8 months ago
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I would like to finally have my money now because it is enough to hold out and put off
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8 months ago
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And now the same game that ggbet thinks is so great 🤬😡
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8 months ago
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I wrote that now
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8 months ago
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I wrote that on it
Because now all of a sudden it's about a different transaction number
I don't even know the IBAN number where Ggbet made the payment
It's enough, I won't play at Ggbet anymore and report it to the consumer center, let's see what the consumer center says about it🤬🤬😡😡😡
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8 months ago
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See photo This transaction is about
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8 months ago
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And again, this isn't my account so I can't send you a bank statement or anything else
In the same way, the transaction number that ggbet writes is wrong, it is enough now to consider whether I should even report it to the media and the police
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8 months ago
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will now contact the gambling authorities
Malta Gaming Authority (MGA)
Brivio Limited
UK Gambling Commission
And the gambling authorities in Germany
Consumer Center
my lawyer
Just like the police here in Germany and the police in your country
Because Ggbet is finally enough for me now
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8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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8 months ago
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It's enough now, that's exactly what ggbet has been doing since June 15th, 2023
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8 months ago
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So once again stated bank transfers from skrill
I've now contacted skrill about the IBAN number so that they can find out who owns the IBAN number, the ggbet keeps claiming I'd transferred to it, which can't be because, as I've said so often, I don't know this IBAN number
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8 months ago
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And skrill also does not allow deposits from third-party providers or casinos, so the money cannot have ended up in any account
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8 months ago
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And also Bank is JP Morgan Chase - IE. From skrill just for info
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8 months ago
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Skrill has now told me by phone that the 200 euros will go back to ggbet and I also told him that this IBAN number that ggbet offers is not mine, skrill had told me again that they do not allow deposits from third-party providers and casinos, so it can do that Money with the IBAN number did not go into this account at all, which ggbet claims all the time
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8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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7 months ago
Hello,
Thank you for providing us with this update. We want to assure you that we are actively investigating this matter. Our customer support team is currently in communication with the user, and our finance department is in dialogue with the payment provider. As soon as we receive any new information regarding the status of the transaction, we will promptly communicate it to you.
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7 months ago
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I would now like to know who this account belongs to, what Ggbet claims that the transaction was successful since skrill says that they don't approve deposits from third-party providers so what's going on now?
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7 months ago
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Ggbet remains firm in its opinion that I released the money for payout to the IBAN IE33************7793.
I then asked ggbet to send me the receipt for the transfer so that I could then see the account owner
The IBAN number and
because intended use
Or the transaction number.
Who is the sender who transferred the money to the account and the intended purpose, because then you would have seen whether I had really entered the wrong IBAN number.
Only ggbet absolutely refuses to send me the transfer receipt, instead Ggbet only ever sends me this
IBAN IE33****************7793
and claimed that I had arranged for the payment to be made.
Point 1. Why does ggbet have a problem sending me the receipt as a PDF by email?
2. If you could have clarified this immediately with Ggbet if it really was a wrong IBAN number that I supposedly provided, because then Ggbet could have booked the transaction back immediately.
But since Ggbet refuses to send me the receipt so that I can see for myself whether the mistake was perhaps made by me, instead Ggbet always only writes to me with this IBAN number with **** in the middle would have arranged for the payment to be made.
3. If that is my IBAN number as ggbet claims, why am I only sent half the IBAN number and not the whole IBAN number.
I also find it strange that ggbet has a problem with sending me the transfer receipt because I already had a similar situation with another casino and had asked skrill that the other casino please send the transfer receipt to skrill. The other casino sent me the receipt by email without any problem so that Skrill checked the transaction account and lo and behold Skrill then sent the money back to the casino because according to them. Skrill does not allow deposits from third-party providers or online casinos.
4. How can the transaction have been successfully made to this one account with the IBAN number, which, as I already said, I don't know?
That's why it's been working since June 15, 2023. I just want my 200 euros back now.
Since Ggbet does delay it all the time.
Because after more than 2 months GGBET said I had given the wrong IBAN number, then after a few days GGBET came to me with a completely wrong transaction number and then they kept telling me I was wrong, but it's good that I was can prove it with a screenshot
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7 months ago
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So it's enough for me now this constant delay from GGBET I want my 200 euros because what you deduct is really only the last one
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7 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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7 months ago
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Great game from GGBET goes on all the time with the delays, it's just laughable what ggbet pulls off
I want my 200 euros
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7 months ago
I’m afraid there is not much that can be achieved without cooperation from the casino so I would recommend you contact the Antillephone Gaming Authority (info@gaminglicences.com, certria@gaminglicences.com or complaints@gaminglicences.com) the casino operates under, and submit a complaint to them. The Gaming Authority has more options and tools to help players. I will write you a short guide on how to contact the authority via your email. Please let me know how they responded to my email (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.
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7 months ago
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So I called Skrill again and they said the IBAN number (IE33****************7793) belongs to Skrill but ggbet has to send me a transfer receipt as a PDF with the sender
The IBAN number
The intended use as well as the amount written on it and who the money goes to, i.e. the recipient or account holder
The IBAN number
The intended use as well as the amount of the beneficiary
But ggbet strictly refuses saying only get this IBAN number (IE33****************7793) from GGBET.
Skrill says if they had a receipt from GGBET they could have looked at where the money was or whether it had long since gone back to ggbet
And even if it was supposedly my IBAN number, ggbet would have to send it to me as a whole IBAN and not just half with an asterisk in it.
Skrill continues to try to find the transaction and what is involved is difficult because ggbet does not send me a proof of the transfer as a PDF and strictly refuses.
To be honest, I find GGBET's behavior impossible because they don't send me a transfer receipt and they strictly refuse to send me an IBAN with an asterisk in the middle.
This means that if I don't definitely receive a transfer receipt of the transaction I will report it to ggbet because ggbet is obliged to send me a receipt of the transfer and ggbet is working all the time to find the problem.
Sending me a screenshot of a page where supposedly proof of the successful transfer of the amount to the account is a bit strange
Because this page cannot be opened no matter which browser I use
And that's what it's about
https://screen.mmsot.com/gyazo/69e3ec8940f5f78c3737d35eaab0f9.png
It cannot be opened, so I would like to have a receipt for the transfer from June 7th, 2023 from GGBET with this transaction ID
f17f706b-dfda-42bc-b06c-e5cfe192b26a
So that skrill can continue to search for what is happening with the money
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7 months ago
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Thank you, I'll document everything with the date and email it to you tomorrow
Kind regards, Nicole
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7 months ago
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So that's enough now with Ggbet, I have filed a complaint with the appropriate authorities and will now file a police report against Ggbet for embezzling the transfer and my money
Just got the email from GGBET
Because why does the link only work for ggbet but a few emails before they sent me the link as proof that the transaction was successful on their side and I could see that via the link as proof, so it's another contradiction from GGBET and continue to strictly refuse to send me a receipt of the transfer as a PDF, although ggbet is obliged to send me the transfer receipt as a PDF upon request, but since Ggbet does everything in its power to ensure that this problem cannot be solved, skrill can do so without the transfer As a PDF document, you can't find out the account holder and even with the transaction ID number, Skrill can't do anything without a intended purpose, which is why Skrill wrote again, see attachment
As I said, skrill needs the sender from which bank the transfer comes
The amount
The time and date
As well as the intended use and the amount
Skrill was at least able to tell me that this IBAN number (IE33****************7793) is from skrill
But without the name of the account holder of this IBAN number as well as the intended use, the amount of the sum and the date and time, who the sender is and from which bank the money was sent from GGBET, skrill unfortunately cannot do much, although skrill has already made an effort to find out Where the money has gone can be seen using the transaction number to see whether the money has perhaps even gone back to ggbet's bank account.
But as I said, ggbet completely refuses to send me the transfer receipt as a PDF
What ggbet is deducting is just the last thing. I will definitely never play at ggbet again. I just want my money
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7 months ago
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So go to the police today and show ggbet only ver....... of them
Again the same sh.... from GGBET upon request I don't get any transfer receipt, just the same sh.... as an answer
Because I wrote that
ggbet is definitely embezzling evidence and my money and that is punishable so let's see what the police say. I will also write to the gambling supervisory authority that is responsible for ggbet every day until they do something against ggbet and close and ban the operation of the online casino ggbet that the license will be revoked 🤬🤬🤬🤬🤬🤬🤬🤬
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7 months ago
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And once again I don't receive a transfer receipt as a PDF but rather from GGBET
It's enough now, go to ggbet now and take other steps against ggbet 😡😡😡🤬🤬🤬🤬
Any refusal from the GGBET side is just a shame
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7 months ago
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I sent Skrill the email from GGBET, see picture of what Skrill writes
So what's the point of ggbet strictly refusing to send me the transfer receipt as a PDF by email?
And how can it be see what Skrill writes "Please note that the IBAN IE33CHAS93090379607793 you are referring to is a bank account owned by us and used by customers to transfer USD currency to their USD Skrill accounts."
Because I don't have any currency other than USD and I haven't ever converted any transfer into USD currency, so what's going on with ggbet?
And something else, the deposit could never have been successful because it writes what Skrill says
"Please note that the manner in which GGBet transferred the funds is considered a third party deposit as our T&Cs state that you are only allowed to deposit funds from your own financial instruments."
This means that if it were really my account, as ggbet claims, the deposit could never be successful, so how could the deposit have been successful?
So who do you actually want to continue to sell to....?
This means that ggbet transfers the money from customers to third-party accounts
This means that what ggbet is doing is embezzlement, fraud and theft because they strictly refuse to allow the transfer receipt to be sent as a PDF by email
It also says that IBAN IE33CHAS93090379607793 belongs to Skrill and is used by customers to deposit their USD currency into their Skrill accounts
This is definitely not my account as I have been able to prove all along since I only have the one account and my currency is Euro and not USD
So I immediately demand the transfer receipt from GGBET and will forward it to the gambling authorities, which I have been doing for 2 days anyway and at the same time go to the police and report Ggbet
So I found a deposit on my account statement from GGBET with the name of the bank and the IBAN number from GGBET. I hope that skrill will help to finally find out which account the 200 euros were deposited into.
I sent the data to Skrill
Supposedly account holder
Nicole Richter
Apparently IBAN
IE33CHAS93090379607793
Transaction identifier
f17f706b-dfda-42bc-b06c-e5cfe192b26a
Amount 200 euros, let's see what comes out of it and whether I'm really the alleged account holder.
If I am the account holder, I wonder who opened this account since I only have one account with skrill
Since I have my data here such as address, age, which country I come from and my email address, it is very easy to open an account with the data, e.g. enter the name as the account holder and simply enter your data like a foreign address and so forth
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7 months ago
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I just received the same email from GGBET for the x time but no transfer receipt as a PDF
Apparently ggbet has something to cover up because they strictly refuse to send me the transfer receipt as a PDF instead of the standard saying with the IBAN number chopped off with an asterisk
I will forward this straight back to the relevant authorities and hope that ggbet's license will be taken away and they will be banned from continuing to operate their casino
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7 months ago
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Very great game that ggbet really pulls off the last one
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7 months ago
Hello!
Our financial department is doing everything possible to resolve your issue. This situation occurred due to a similar error that our company had not encountered before. You requested a payment receipt from us in PDF format, and we have submitted the request to the payment provider. The speed of resolving this issue depends not only on us, unfortunately, but also on other departments, so we are awaiting information regarding our request.
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7 months ago
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I'll be on the phone with Skrill straight away because the content of your statement is always different. I've already given Skrill an old deposit receipt from you where I've already had a different amount paid out and where the other payout went to my bank because you had strictly refused and all the while claiming that I made the mistake, even though that's not true and it's being delayed now, as always, it's enough, I've got everything in place and it's no longer going to be fun for Ggbet. The authorities for online gambling and the police have been informed
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7 months ago
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As I said, I just want my 200 euros and no more constant new bonus offers from you because you are always quick to send me my 200 euros, but instead of always making new excuses and stalling, you at GGBET can do that very well
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7 months ago
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I think that's enough now since June 7th, 2023 I want my 200 euros immediately, what you deduct is really the last thing
As I said, the police and the gambling authorities already know about you
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7 months ago
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Because if you were really interested in solving the problem you wouldn't always wait until the last moment to give an answer, so give yourself as much time, pure Vera... what you deduct
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7 months ago
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So if I understood skrill correctly, ggbet once again only sent skrill the alleged transfer receipt as a screenshot as some weird http site
Honestly, ggbet is totally wrong... what you're deducting but as I said it has legal consequences for you, the gambling authorities will continue to let you know every day with all the emails and what kind of sh... writes here and as I said the police is also informed about you, hope that you will be given the license and a ban that you will no longer be allowed to operate your casino 😡🤬🤬🤬 and you are also making yourself liable to prosecution because if I insist on a receipt of the transfer as a PDF, you will send it to me you have to let go and you are not allowed to deny yourself that is a crime that you are doing all the time with regard to this point because it is assumed that you have something to cover up and that you are not doing things properly and that you are acting criminally.
As I understood Skrill, they are waiting for more information from you, but as always, you've been burdening yourself for a long time and are continuing to delay it, that's really the last thing
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7 months ago
Dear Nicric77, as you have contacted the gaming authorities, we no longer can help you in this matter further. I will now close this complaint as "waiting for a decision from the regulator". Please let us know how the regulator has ruled in this case when you receive a response, you can contact me through my email address (peter.c@casino.guru). Thank you for your cooperation!
Best regards,
Peter
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7 months ago
Hello!
Your situation has deeply disheartened us, as we are encountering such a case for the first time. We are genuinely sorry that you had to go through such a lengthy process to access your funds. We acknowledge that such an experience is highly unpleasant, and we appreciate your cooperation and patience throughout the entire investigation.
We have credited the missing amount to your account, and we will continue the investigation independently, sparing you from any further involvement. Our aim is to ensure that this process no longer consumes your time and energy.
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4 months ago
Dear Nicric77,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.
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1 month ago
Dear Nicric77,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.
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