The player from Germany requested a withdrawal through Skrill on June 7th. Unfortunately, she has not yet received this payment. Waiting for decision from the regulator.
The player from Germany requested a withdrawal through Skrill on June 7th. Unfortunately, she has not yet received this payment. Waiting for decision from the regulator.
The player from Germany requested a withdrawal through Skrill on June 7th. Unfortunately, she has not yet received this payment. Waiting for decision from the regulator.
On June 7th, 2023 at GGBET, I had 200 euros paid out to my account by skrill never received. Since being in contact with Ggbet, but for almost 3 weeks, the matter has been investigated because the money never came on my skrill account statement, which you can also see I'm angry that it's taking so long because it's always about my 200 euros.
Then it was said that it was completed because the transaction was successful from their side, but I don't see that and am still in contact with Ggbet because of the matter because it is clear on the account statement that the 200 euros from GGBET have not been received since It says that the matter is being investigated by the department, but I think that almost 3 weeks are enough, I'm really angry, it's enough now.
Habe mir am 07.06.2023 bei GGBET mir 200 Euro auf mein Konto von skrill Auszahlen lassen soweit so gut die Transaktion ist angeblich bei GGBET erfolgreich gewesen aber nie auf mein skrill Konto eingegangen skrill schrieb mir das sie von Drittanbietern keine Einzahlungen Genehmigen und diese Transaktion auch nie eingegangen ist. Seit dem mit Ggbet im Kontakt aber seit fast 3 Wochen wird die Angelegenheit untersucht weil auch auf meinen skrill Kontoauszug das Geld nie eingegangen ist was man da auch sieht bin sauer das es so lange dauert weil das immer hin um meine 200 Euro geht.
Dan hieß es mal ist es abgeschlossen da von deren Seite die Transaktion erfolgreich war aber das sehe ich nicht ein und bin weiter in Kontakt mit Ggbet wegen der Angelegenheit weil es deutlich auf den Kontoauszug zusehen ist das die 200 Euro von GGBET nicht eingegangen ist seit dem heißt es, es wird die Angelegenheit von der Abteilung untersucht aber finde das fast 3 Wochen reichen bin echt sauer, es reicht jetzt.
Dear Nicric77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please confirm if you made any successful withdrawals from this casino in the past?
Do I understand correctly that GGBet states your withdrawal has been paid out from their side? Has the casino provided you with any evidence that the winnings have been paid?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
Dear Nicric77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please confirm if you made any successful withdrawals from this casino in the past?
Do I understand correctly that GGBet states your withdrawal has been paid out from their side? Has the casino provided you with any evidence that the winnings have been paid?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
Thank you for providing me with the screenshots. Have you made any of the previous successful withdrawals to your Skrill account?
Thank you for providing me with the screenshots. Have you made any of the previous successful withdrawals to your Skrill account?
Dear Nicric77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Nicric77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Do I understand correctly that Skrill returned your winnings to your casino account?
Do I understand correctly that Skrill returned your winnings to your casino account?
Ggbet writes now
However, I cannot link the skrill account to my house bank, hypovereinsbank
Ggbet schreibt Jetzt
Ich kann aber das skrill Konto nicht mit meiner Hausbank hypovereinsbank verknüpft
The casino is requesting you to withdraw your winnings directly to your bank account, not through Skrill.
The casino is requesting you to withdraw your winnings directly to your bank account, not through Skrill.
Thank you very much, Nicric77, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Nicric77, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello there,
Thank you Nicric77 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to know why how we can help the player withdraw their winnings and resolve this issue.
Thank you!
Hello there,
Thank you Nicric77 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to know why how we can help the player withdraw their winnings and resolve this issue.
Thank you!
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hello,
We apologize for the inconvenience you've experienced regarding your withdrawal. We understand your frustration, and we're genuinely sorry for any delays in resolving this matter. To better assist you, could you please provide us with the transaction ID for the withdrawal in question? This will help us investigate the situation thoroughly and provide you with accurate information about the status of your withdrawal.
We appreciate your patience and cooperation in this matter.
Hello,
We apologize for the inconvenience you've experienced regarding your withdrawal. We understand your frustration, and we're genuinely sorry for any delays in resolving this matter. To better assist you, could you please provide us with the transaction ID for the withdrawal in question? This will help us investigate the situation thoroughly and provide you with accurate information about the status of your withdrawal.
We appreciate your patience and cooperation in this matter.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
I will no longer play or deposit at Ggbet because you can see what happens when it comes to winning and the payout. I'm really angry that GGBET has been delaying it since June 15th and it will continue like this all the time
Ich werde bei Ggbet nicht mehr spielen oder einzahlen da man ja sieht was passiert wenn es um den Gewinn und der Auszahlung geht bin echt sauer das GGBET es seit 15.06 so hinauszögern und es wird die ganze Zeit weiter so gehen
Hello,
We apologize for any inconvenience you've experienced regarding your withdrawal. We take our users' feedback seriously and strive to ensure a smooth and timely withdrawal process.
I want to clarify that all of your previous withdrawals, including the most recent ones, were successfully processed. This clearly indicates that we are committed to processing withdrawals promptly and transparently. We do not intend to withhold your funds or cause any undue delays.
I'd like to address a couple of points to ensure we have the accurate information:
We genuinely value your support and we're here to assist you in resolving any concerns you may have. Please feel free to provide more information or contact us directly for further assistance.
Hello,
We apologize for any inconvenience you've experienced regarding your withdrawal. We take our users' feedback seriously and strive to ensure a smooth and timely withdrawal process.
I want to clarify that all of your previous withdrawals, including the most recent ones, were successfully processed. This clearly indicates that we are committed to processing withdrawals promptly and transparently. We do not intend to withhold your funds or cause any undue delays.
I'd like to address a couple of points to ensure we have the accurate information:
We genuinely value your support and we're here to assist you in resolving any concerns you may have. Please feel free to provide more information or contact us directly for further assistance.
I have had the payment paid out to the account via bank_transfers with the account details from skrill, but Skrill tells me by email and by phone that the transaction ID has never been received by them because they do not approve deposits from third-party providers and if the money had been received by skrill they would have it transferred back to ggbet because, as I said, no deposits will be approved by third-party providers
Ich habe per bank_transfers mit den Kontodaten von skrill die Auszahlung auf das Konto Auszahlen lassen aber Skrill sagt mir per Mail und telefonisch das die Transaktionskennung nie bei denen eingegangen ist da sie von Drittanbietern keine Einzahlungen Genehmigen und wenn das Geld bei skrill eingegangen wäre hätten sie es an ggbet zurück überwiesen da wie gesagt von Drittanbietern keine Einzahlungen Genehmigen wird
I have had the payment paid out to the account via bank_transfers with the account details from skrill, but Skrill tells me by email and by phone that the transaction ID has never been received by them because they do not approve deposits from third-party providers and if the money had been received by skrill they would have it transferred back to ggbet because, as I said, no deposits will be approved by third-party providers
Ich habe per bank_transfers mit den Kontodaten von skrill die Auszahlung auf das Konto Auszahlen lassen aber Skrill sagt mir per Mail und telefonisch das die Transaktionskennung nie bei denen eingegangen ist da sie von Drittanbietern keine Einzahlungen Genehmigen und wenn das Geld bei skrill eingegangen wäre hätten sie es an ggbet zurück überwiesen da wie gesagt von Drittanbietern keine Einzahlungen Genehmigen wird
That was the first time I made the payment to skrill. All other transactions went smoothly as they went to my normal account. Since the incident with the skrill account, I've only been making withdrawals to my other account again
Die Auszahlung an skrill habe ich damals das erste Mal gemacht . Die ganzen anderen Transaktion sind ohne Probleme verlaufen sind da sie auf mein normales Konto gingen.seit dem Vorfall mit dem skrill Konto mache ich die Auszahlungen auch wieder nur auf mein anderes Konto
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Question how long will this game go on because of the 200 euros because that's been possible since June 15th, 2023 I'm really pissed off
Frage wie lange wird dieses Spiel so weiter gehen wegen den 200 Euro weil das geht schon seit den 15.06.2023 immer vertrösten und hinhalten bin echt sauer
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
I wrote that on it
Because now all of a sudden it's about a different transaction number
I don't even know the IBAN number where Ggbet made the payment
It's enough, I won't play at Ggbet anymore and report it to the consumer center, let's see what the consumer center says about it🤬🤬😡😡😡
Habe darauf ggbet das geschrieben
Weil jetzt auf einmal um eine andere Transaktion Nummer geht
Genauso die IBAN Nummer wo Ggbet die Auszahlung vorgenommen hat kenne ich noch nicht einmal
Es reicht werde bei Ggbet nicht mehr spielen und es der Verbraucherzentrale melden mal sehen was die Verbraucherzentrale dazu sagt🤬🤬😡😡😡
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And again, this isn't my account so I can't send you a bank statement or anything else
In the same way, the transaction number that ggbet writes is wrong, it is enough now to consider whether I should even report it to the media and the police
Und noch Mal das ist nicht mein Konto also kann ich auch keine Kontoauszug oder sonstiges zuschicken
Genauso ist die Transaktion Nummer die ggbet da schreibt falsch es reicht jetzt überlege ob ich das sogar mal den Medien und der Polizei noch zusätzlich melden soll
will now contact the gambling authorities
Malta Gaming Authority (MGA)
Brivio Limited
UK Gambling Commission
And the gambling authorities in Germany
Consumer Center
my lawyer
Just like the police here in Germany and the police in your country
Because Ggbet is finally enough for me now
werde jetzt mich mit der Glücksspiel Behörden in Verbindung setzen
Malta Gaming Authority (MGA)
Brivio Limited
UK Gambling Commission
Und der Glücksspiel Behörden in Deutschland
Verbraucherzentrale
Meinen Anwalt
So wie die Polizei hier in Deutschland und der Polizei in ihren Land
Weil es jetzt endgültig reicht mir Ggbet
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
So once again stated bank transfers from skrill
I've now contacted skrill about the IBAN number so that they can find out who owns the IBAN number, the ggbet keeps claiming I'd transferred to it, which can't be because, as I've said so often, I don't know this IBAN number
So noch einmal bank Transfers von skrill angegeben
Habe mich skrill jetzt wegen der IBAN Nummer in Verbindung gesetzt damit die herausfinden wem die IBAN Nummer gehört die ggbet andauernd behaupt ich hätte darauf überwiesen was nicht sein kann da ich wie so oft gesagt diese IBAN Nummer nicht kenne
Skrill has now told me by phone that the 200 euros will go back to ggbet and I also told him that this IBAN number that ggbet offers is not mine, skrill had told me again that they do not allow deposits from third-party providers and casinos, so it can do that Money with the IBAN number did not go into this account at all, which ggbet claims all the time
Skrill hat mir jetzt telefonisch gesagt das die 200 Euro zurück an ggbet geht und ich den auch gesagt habe daß diese IBAN Nummer die ggbet angebiet nicht von mir ist, skrill hatte mir noch Mal gesagt das sie von Drittanbietern und Spielcasinos keine Einzahlung erlauben also kann das Geld mit der IBAN Nummer garnicht auf diese Konto eingegangen sein was ggbet die ganze Zeit behauptet
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hello,
Thank you for providing us with this update. We want to assure you that we are actively investigating this matter. Our customer support team is currently in communication with the user, and our finance department is in dialogue with the payment provider. As soon as we receive any new information regarding the status of the transaction, we will promptly communicate it to you.
Hello,
Thank you for providing us with this update. We want to assure you that we are actively investigating this matter. Our customer support team is currently in communication with the user, and our finance department is in dialogue with the payment provider. As soon as we receive any new information regarding the status of the transaction, we will promptly communicate it to you.
I would now like to know who this account belongs to, what Ggbet claims that the transaction was successful since skrill says that they don't approve deposits from third-party providers so what's going on now?
Ich möchte jetzt so langsam wissen wem dieses Konto gehört was Ggbet behauptet das die Transaktion erfolgreich war da skrill sagt das sie von Drittanbietern keine Einzahlungen Genehmigen also was ist bitte jetzt los?
Ggbet remains firm in its opinion that I released the money for payout to the IBAN IE33************7793.
I then asked ggbet to send me the receipt for the transfer so that I could then see the account owner
The IBAN number and
because intended use
Or the transaction number.
Who is the sender who transferred the money to the account and the intended purpose, because then you would have seen whether I had really entered the wrong IBAN number.
Only ggbet absolutely refuses to send me the transfer receipt, instead Ggbet only ever sends me this
IBAN IE33****************7793
and claimed that I had arranged for the payment to be made.
Point 1. Why does ggbet have a problem sending me the receipt as a PDF by email?
2. If you could have clarified this immediately with Ggbet if it really was a wrong IBAN number that I supposedly provided, because then Ggbet could have booked the transaction back immediately.
But since Ggbet refuses to send me the receipt so that I can see for myself whether the mistake was perhaps made by me, instead Ggbet always only writes to me with this IBAN number with **** in the middle would have arranged for the payment to be made.
3. If that is my IBAN number as ggbet claims, why am I only sent half the IBAN number and not the whole IBAN number.
I also find it strange that ggbet has a problem with sending me the transfer receipt because I already had a similar situation with another casino and had asked skrill that the other casino please send the transfer receipt to skrill. The other casino sent me the receipt by email without any problem so that Skrill checked the transaction account and lo and behold Skrill then sent the money back to the casino because according to them. Skrill does not allow deposits from third-party providers or online casinos.
4. How can the transaction have been successfully made to this one account with the IBAN number, which, as I already said, I don't know?
That's why it's been working since June 15, 2023. I just want my 200 euros back now.
Since Ggbet does delay it all the time.
Because after more than 2 months GGBET said I had given the wrong IBAN number, then after a few days GGBET came to me with a completely wrong transaction number and then they kept telling me I was wrong, but it's good that I was can prove it with a screenshot
Ggbet bleibt fest bei seiner Meinung das ich das Geld auf die IBAN IE33*********7793 zur Auszahlung freigegeben hätte.
Habe darauf hin ggbet drum gebeten mir den Beleg der Überweisung zu schicken da man dann sehen kann den Konto _Inhaber so wie
Die IBAN Nummer und
denn Verwendungszweck
Beziehungsweise die Transaktion Nummer.
Wer der Absender ist der das Geld auf das Konto überwiesen hat und den dazugehörigen Verwendungszweck, weil man dann gesehen hätte ob ich wirklich eine falsche IBAN Nummer eingeben hätte.
Nur ggbet weigert strickt dagen mir den Überweisungen Beleg zukommen zulassen, statt dessen schickt mir Ggbet immer nur diese
IBAN IE33***************7793
und behauptet das ich die Auszahlung darauf veranlasst hatte.
Punkt 1. Wieso hat ggbet ein Problem mir als PDF den Beleg als E-Mail zukommen zulassen?
2. Hätte man dann ja sofort mit Ggbet das klären könne wen es wirklich eine falsche IBAN Nummer gewesen wäre die ich angeblich angeben habe, weil dann hätte Ggbet die Transaktion sofort zurück buchen können.
Aber da Ggbet sich strickt sich weigert den Beleg mir zu schicken damit ich mich auch selber überzeugen kann ob der fehler vielleicht doch von mir getätigt wurde, statt dessen schreibt mir Ggbet immer nur mit dieser IBAN Nummer mit **** in der mitte das ich die Auszahlung drauf veranlasst hätte.
3. Wenn das doch meine IBAN Nummer ist so wie ggbet behaupten warum bekomme ich dann nur die halbe IBAN Nummer zugeschickt und nicht die ganze IBAN Nummer.
Finde es auch komisch das ggbet ein Problem damit hat mir den Überweisungen Beleg zukommen zulassen da ich schon mal so eine ähnliche Situation mit einen anderen Casino hatte und skrill drum gebeten hatte das das andere Casino den Überweisungen Beleg skrill doch bitte zukommen zulassen. Das andere Casino hatte ohne Problem mir den Beleg per E-Mail geschickt so das Skrill die Transaktion überprüfen Konto und siehe da skrill hatte dann das Geld an das Casino zurück geschickt weil nach Aussage von. Skrill keine Einzahlung von Drittanbietern Beziehungsweise online Casino erlaubt ist.
4. Wie kann dann bitteschön die Transaktion erfolgreich auf dieses eine Konto mit der IBAN Nummer erfolgt sein,die wie ich schon gesagt habe nicht kenne?
Deswegen es reicht jetzt seit dem 15.06.2023 geht das schon. Ich möchte einfach jetzt meine 200 Euro zurück haben.
Da Ggbet die ganze Zeit es hinauszögern tut.
Weil nach über 2 Monaten es von GGBET seite her heißt ich hätte eine falsche IBAN Nummer angeben, dann nach ein paar Tagen kommt mir Ggbet mit einer ganz falschen Transaktion Nummer und wollen mir dann die ganze Zeit einreden ich würde falsch liegen aber nur gut das ich per Screenshot es belegen kann
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
I’m afraid there is not much that can be achieved without cooperation from the casino so I would recommend you contact the Antillephone Gaming Authority (info@gaminglicences.com, certria@gaminglicences.com or complaints@gaminglicences.com) the casino operates under, and submit a complaint to them. The Gaming Authority has more options and tools to help players. I will write you a short guide on how to contact the authority via your email. Please let me know how they responded to my email (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.
I’m afraid there is not much that can be achieved without cooperation from the casino so I would recommend you contact the Antillephone Gaming Authority (info@gaminglicences.com, certria@gaminglicences.com or complaints@gaminglicences.com) the casino operates under, and submit a complaint to them. The Gaming Authority has more options and tools to help players. I will write you a short guide on how to contact the authority via your email. Please let me know how they responded to my email (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.
So I called Skrill again and they said the IBAN number (IE33****************7793) belongs to Skrill but ggbet has to send me a transfer receipt as a PDF with the sender
The IBAN number
The intended use as well as the amount written on it and who the money goes to, i.e. the recipient or account holder
The IBAN number
The intended use as well as the amount of the beneficiary
But ggbet strictly refuses saying only get this IBAN number (IE33****************7793) from GGBET.
Skrill says if they had a receipt from GGBET they could have looked at where the money was or whether it had long since gone back to ggbet
And even if it was supposedly my IBAN number, ggbet would have to send it to me as a whole IBAN and not just half with an asterisk in it.
Skrill continues to try to find the transaction and what is involved is difficult because ggbet does not send me a proof of the transfer as a PDF and strictly refuses.
To be honest, I find GGBET's behavior impossible because they don't send me a transfer receipt and they strictly refuse to send me an IBAN with an asterisk in the middle.
This means that if I don't definitely receive a transfer receipt of the transaction I will report it to ggbet because ggbet is obliged to send me a receipt of the transfer and ggbet is working all the time to find the problem.
Sending me a screenshot of a page where supposedly proof of the successful transfer of the amount to the account is a bit strange
Because this page cannot be opened no matter which browser I use
And that's what it's about
https://screen.mmsot.com/gyazo/69e3ec8940f5f78c3737d35eaab0f9.png
It cannot be opened, so I would like to have a receipt for the transfer from June 7th, 2023 from GGBET with this transaction ID
f17f706b-dfda-42bc-b06c-e5cfe192b26a
So that skrill can continue to search for what is happening with the money
So habe noch einmal mit skrill telefoniert die sagen die IBAN Nummer (IE33**************7793) gehört zu Skrill aber ggbet muss mir ein Überweisungsbeleg zukommen lassen als PDF wo der Absender
Die IBAN Nummer
Der Verwendungszweck so wie der Betrag drauf steht und an wem das Geld geht also der Empfänger beziehungsweise Kontoinhaber
Die IBAN Nummer
Den Verwendungszweck so wie der Betrag des begünstigten
Aber ggbet weigert sich strikt sagen bekomme nur diese IBAN Nummer (IE33**************7793) von GGBET.
Skrill sagt wenn sie ein belegt hätten von GGBET könnten die schon längst schauen wo das Geld geblieben ist oder ob es an ggbet schon längst zurück gegangen ist
Und auch wenn es meine angeblich IBAN Nummer wäre müsste ggbet mir die als ganze IBAN schicken und nicht nur halb mit Sternchen drine.
Skrill versucht weiterhin die Transaktion zu finden und was dazu gehört nur schwierig weil ggbet nicht ein Beleg der Überweisung mir als pdf zukommen lässt und sich strikt weigert.
Also ganz ehrlich finde das Verhalten von GGBET unmöglich weil kein Überweisungsbeleg mir zukommen zu lassen und sich strikt weigern, genauso nur eine IBAN die mit Sternchen vermerkt ist in der Mitte mir zu schicken.
Das heißt wenn ich nicht definitiv einen Überweisungbeleg der Transaktion bekomme werde ich ggbet anzeigen weil ggbet dazu verpflichtet ist mir einen Beleg der Überweisung zukommen zulassen und ggbet die ganze Zeit dagegen Arbeit um das Problem zufinden.
Auch irgendeine Seite mir zu schicken die mir Screenshot gemacht wurde wo angeblich der Beweis der erfolgreichen Überweisung des Betrages auf das Konto gegangen sein soll ist etwas seltsam
Weil diese Seite sich nicht öffnen lässt egal welchen Browser ich dafür benutze
Und zwar geht es darum
https://screen.mmsot.com/gyazo/69e3ec8940f5f78c3737d35eaab0f9.png
Die sich nicht öffnen lässt also ich möchte einen Beleg der Überweisung vom 07.06.2023 von GGBET habe mit dieser Transaktionskennung
f17f706b-dfda-42bc-b06c-e5cfe192b26a
Damit skrill weiter suchen kann was mit dem Geld ist
So that's enough now with Ggbet, I have filed a complaint with the appropriate authorities and will now file a police report against Ggbet for embezzling the transfer and my money
Just got the email from GGBET
Because why does the link only work for ggbet but a few emails before they sent me the link as proof that the transaction was successful on their side and I could see that via the link as proof, so it's another contradiction from GGBET and continue to strictly refuse to send me a receipt of the transfer as a PDF, although ggbet is obliged to send me the transfer receipt as a PDF upon request, but since Ggbet does everything in its power to ensure that this problem cannot be solved, skrill can do so without the transfer As a PDF document, you can't find out the account holder and even with the transaction ID number, Skrill can't do anything without a intended purpose, which is why Skrill wrote again, see attachment
As I said, skrill needs the sender from which bank the transfer comes
The amount
The time and date
As well as the intended use and the amount
Skrill was at least able to tell me that this IBAN number (IE33****************7793) is from skrill
But without the name of the account holder of this IBAN number as well as the intended use, the amount of the sum and the date and time, who the sender is and from which bank the money was sent from GGBET, skrill unfortunately cannot do much, although skrill has already made an effort to find out Where the money has gone can be seen using the transaction number to see whether the money has perhaps even gone back to ggbet's bank account.
But as I said, ggbet completely refuses to send me the transfer receipt as a PDF
What ggbet is deducting is just the last thing. I will definitely never play at ggbet again. I just want my money
So es reicht jetzt mit Ggbet habe an den passenden Behörden Beschwerde eingereicht und werde jetzt polizeiliche eine Anzeige gegen ggbet einreichen wegen unterschlagen der Überweisung und mein Geld
Gerade von GGBET die Mail bekommen
Weil wieso funktioniert der Link nur für ggbet aber paar E-Mails voher mir den Link als Beweis schicken das die Transaktion erfolgreich von deren Seite ist und ich das über den Link sehen könnte als Beweis, also ist es ja schon wieder ein Wiederspruch von GGBET und weiterhin strikt sich weigern mir als Beweis ein Beleg der Überweisung als PDF zukommen zulassen obwohl ggbet dazu verpflichtet ist mir auf Verlangen den Überweisungsbelg als PDF zukommen zu lassen, da Ggbet aber alles daran setzt das diese Problem nicht gelöst werden kann, kann skrill ohne die Überweisung als PDF Beleg nicht den Kontoinhaber herausfinden und auch mit der Transaktionskennung Nummer kann skrill ohne Verwendungszweck nichts Anfang deswegen schrieb skrill noch mal siehe Anhang
Wie gesagt skrill braucht den Absender Von welchen Bank die Überweisung kommt
Den Betrag
Die Uhrzeit und Datum
So wie den Verwendungszweck und den Betrag
Skrill konnte mir zumindest sagen das diese IBAN Nummer (IE33**************7793) von skrill ist
aber ohne den Namen des Kontoinhaber dieser IBAN Nummer so wie Verwendungszweck, Betrag der Summe und Datum so wie Uhrzeit, wer der Absender ist und von welcher Bank das Geld von GGBET gesendet wurde kann skrill leider nicht viel machen obwohl skrill sich schon Mühe gegeben hat rauszufinden wo das Geld geblieben ist anhand der Transaktions Nummer zu sehen ob das Geld vielleicht wieder sogar an ggbet zurück auf deren Bankkonto gegangen ist.
Aber wie gesagt ggbet verweigert komplett mir den Überweisungsbeleg als PDF zukommen zulassen
Was ggbet da abzieht ist einfach nur noch das letzt werde bei ggbet definitiv nie wieder spielen will nur noch mein Geld
So go to the police today and show ggbet only ver....... of them
Again the same sh.... from GGBET upon request I don't get any transfer receipt, just the same sh.... as an answer
Because I wrote that
ggbet is definitely embezzling evidence and my money and that is punishable so let's see what the police say. I will also write to the gambling supervisory authority that is responsible for ggbet every day until they do something against ggbet and close and ban the operation of the online casino ggbet that the license will be revoked 🤬🤬🤬🤬🤬🤬🤬🤬
So gehe heute zur Polizei und zeige ggbet an nur ver....... von den
Wieder der gleiche sch.... von GGBET auf Verlangen bekomme ich keinen Überweisung Beleg nur wieder den gleichen sch.... als Antwort
Weil ich den das geschrieben habe
Definitiv unterschlägt damit ggbet Beweise und mein Geld und das ist straffbar also mal schauen was die Polizei sagt genauso werde ich der Glücksspiel Aufsichtsbehörde die für ggbet zuständig sind jeden Tag schreiben bis die was gegen ggbet machen und den Betrieb des online Casinos ggbet schließen und verbieten genauso das die Lizenz entzogen wird 🤬🤬🤬🤬🤬🤬🤬🤬
And once again I don't receive a transfer receipt as a PDF but rather from GGBET
It's enough now, go to ggbet now and take other steps against ggbet 😡😡😡🤬🤬🤬🤬
Any refusal from the GGBET side is just a shame
Und schon wieder bekomme ich kein Überweisungsbeleg als PDF sondern das wieder von GGBET
Es reicht jetzt entgültige gehe jetzt ggbet anzeigen und werde andere Schritte einleiten gegen ggbet 😡😡😡🤬🤬🤬🤬
Von GGBET Seite jegliche Verweigerung nur sch... am schreiben
I sent Skrill the email from GGBET, see picture of what Skrill writes
So what's the point of ggbet strictly refusing to send me the transfer receipt as a PDF by email?
And how can it be see what Skrill writes "Please note that the IBAN IE33CHAS93090379607793 you are referring to is a bank account owned by us and used by customers to transfer USD currency to their USD Skrill accounts."
Because I don't have any currency other than USD and I haven't ever converted any transfer into USD currency, so what's going on with ggbet?
And something else, the deposit could never have been successful because it writes what Skrill says
"Please note that the manner in which GGBet transferred the funds is considered a third party deposit as our T&Cs state that you are only allowed to deposit funds from your own financial instruments."
This means that if it were really my account, as ggbet claims, the deposit could never be successful, so how could the deposit have been successful?
So who do you actually want to continue to sell to....?
This means that ggbet transfers the money from customers to third-party accounts
This means that what ggbet is doing is embezzlement, fraud and theft because they strictly refuse to allow the transfer receipt to be sent as a PDF by email
It also says that IBAN IE33CHAS93090379607793 belongs to Skrill and is used by customers to deposit their USD currency into their Skrill accounts
This is definitely not my account as I have been able to prove all along since I only have the one account and my currency is Euro and not USD
So I immediately demand the transfer receipt from GGBET and will forward it to the gambling authorities, which I have been doing for 2 days anyway and at the same time go to the police and report Ggbet
So I found a deposit on my account statement from GGBET with the name of the bank and the IBAN number from GGBET. I hope that skrill will help to finally find out which account the 200 euros were deposited into.
I sent the data to Skrill
Supposedly account holder
Nicole Richter
Apparently IBAN
IE33CHAS93090379607793
Transaction identifier
f17f706b-dfda-42bc-b06c-e5cfe192b26a
Amount 200 euros, let's see what comes out of it and whether I'm really the alleged account holder.
If I am the account holder, I wonder who opened this account since I only have one account with skrill
Since I have my data here such as address, age, which country I come from and my email address, it is very easy to open an account with the data, e.g. enter the name as the account holder and simply enter your data like a foreign address and so forth
Habe Skrill die Email von GGBET zukommen lassen siehe Bild was Skrill schreibt
Also was soll das das ggbet sich strikt weigert mir den Überweisungsbeleg als PDF per E-Mail zukommen zulassen?
Und wie kann es sein siehe was Skrill schreibt "Bitte beachten Sie, dass es sich bei der IBAN IE33CHAS93090379607793, auf die Sie sich beziehen, um ein Bankkonto handelt, das uns gehört und von Kunden genutzt wird, um USD-Währung auf ihre USD-Skrill-Konten zu überweisen. "
Weil ich keine währung als USD habe und keine Überweisung jemals in USD Währung umgesetzt habe als ganz klar was läuft da bitteschön ab ggbet?
Und noch etwas die Einzahlung hätte nie erfolgreich sein können den sie was Skrill schreibt
"Bitte beachten Sie, dass die Art und Weise, wie GGBet die Gelder überwiesen hat, als Einzahlung eines Dritten gilt, da Sie laut unseren AGBs nur Gelder aus Ihren eigenen Finanzinstrumenten einzahlen dürfen. "
Das bedeutet nehmlicht das die Einzahlung wenn es wirklich mein Konto ja wäre so wie ggbet behaupten niemals die Einzahlung erfolgreich sein dürfen also wie kann es dann aber erfolgreich passiert sein mit der Einzahlung ?
Also ggbet wem wollt ihr eigentlich noch weiter ver....?
Das heißt ggbet überweist das Geld von den Kunden auf Fremde Konten
Damit ist das unterschlagen, betrug und Diebstahl was ggbet da macht da sie ja auch sich strikt weigern den Überweisungsbelg als PDF zukommen zulassen als Mail
Genauso steht da das IBAN IE33CHAS93090379607793 Skrill gehört und von Kunden also mehr Zahl genutzt wird um ihre USD Währung auf ihr skrill Konten also wieder mehr Zahl einzuzahlen
Das ist definitiv nicht mein Konto wie ich schon die ganze Zeit es beweisen kann da ich nur das eine Konto habe und meine Währung Euro ist und nicht USD
Also verlange ich sofort den Überweisungsbelg von GGBET und werde es an den Glückspiel Behörden weiterleiten was ich sowieso seit 2 Tagen machen und gleichzeitig zur Polizei gehen und Ggbet Anzeigen
So habe auf meinen Kontoauszug von GGBET eine Einzahlung noch gefunden mit den Namen der Bank und der IBAN Nummer von GGBET hoffe das skrill das weiter hilft um endlich rauszufinden auf welchen Konto die 200 Euro eingezahlt wurden.
Habe Skrill die Daten zukommen lassen
Angeblich Kontoinhaber
Nicole Richter
Angeblich IBAN
IE33CHAS93090379607793
Transaktionskennung
f17f706b-dfda-42bc-b06c-e5cfe192b26a
Betrag 200 Euro mal schauen was dabei jetzt rauskommt und ob ich wirklich der angebliche Kontoinhaber bin.
Sollte ich der Kontoinhaber sein Frage ich mich wer diese Konto dan eröffnet hat da ich nur ein Konto bei skrill habe
Da hier ja meine Daten wie Adresse, alter, aus welchen Land ich komme so wie meine Email Adresse habt ist es ja ganz einfach ein Konto mit den Daten zu eröffnen z.b. den Namen eingeben als Konto Inhaber und einfach seine Daten einsetzen wie eine fremde Adresse alter und so weiter
I just received the same email from GGBET for the x time but no transfer receipt as a PDF
Apparently ggbet has something to cover up because they strictly refuse to send me the transfer receipt as a PDF instead of the standard saying with the IBAN number chopped off with an asterisk
I will forward this straight back to the relevant authorities and hope that ggbet's license will be taken away and they will be banned from continuing to operate their casino
Gerade von GGBET zum x mal die gleiche Mail bekommen aber kein Überweisungsbeleg als PDF
Anscheinend hat ggbet was zu vertuschen da sie sich strikt weigert mir als PDF den Überweisungenbeleg zukommen zu lassen statt dessen der standt Art Spruch mit der abgehackten mit sternchen IBAN Nummer
Werde das gleich wieder weiter leiten an den zuständigen Behörden hoffe das ggbet die Lizenz abgenommen wird und ein verbot bekommt ihr Casino weiter zu betreiben
Hello!
Our financial department is doing everything possible to resolve your issue. This situation occurred due to a similar error that our company had not encountered before. You requested a payment receipt from us in PDF format, and we have submitted the request to the payment provider. The speed of resolving this issue depends not only on us, unfortunately, but also on other departments, so we are awaiting information regarding our request.
Hello!
Our financial department is doing everything possible to resolve your issue. This situation occurred due to a similar error that our company had not encountered before. You requested a payment receipt from us in PDF format, and we have submitted the request to the payment provider. The speed of resolving this issue depends not only on us, unfortunately, but also on other departments, so we are awaiting information regarding our request.
I'll be on the phone with Skrill straight away because the content of your statement is always different. I've already given Skrill an old deposit receipt from you where I've already had a different amount paid out and where the other payout went to my bank because you had strictly refused and all the while claiming that I made the mistake, even though that's not true and it's being delayed now, as always, it's enough, I've got everything in place and it's no longer going to be fun for Ggbet. The authorities for online gambling and the police have been informed
Werde gleich mit skrill telefonieren weil eure Aussage immer unterschiedlich Inhalte vermerkt sind, habe Skrill schon einen alten einzahlungs Beleg von euch wo ich mir schon mal eine andere Summe Auszahlen lassen gegeben wo die andere Auszahlung auf meiner Bank ging gegeben weil ihr euch ja strikt geweigert hattet und die ganze Zeit ja behauptet das ich den Fehler gemacht habe obwohl das nicht stimmt und es weiter jetzt hinausgezögert wird wie immer es reicht habe alles in die Wege geleitet das wird für Ggbet jetzt nicht mehr lustig den Behörden für online Glücksspiel und Polizei sind informiert
As I said, I just want my 200 euros and no more constant new bonus offers from you because you are always quick to send me my 200 euros, but instead of always making new excuses and stalling, you at GGBET can do that very well
Wie gesagt ich möchte nur noch meine 200 Euro und keine ständigen neue Bonus Angebote mehr von euch weil damit seit ihr immer schnell zu schicken aber meine 200 Euro mir gutzuschreiben nicht statt dessen immer neue ausreden und hinhalten das könnt ihr von GGBET sehr gut
I think that's enough now since June 7th, 2023 I want my 200 euros immediately, what you deduct is really the last thing
As I said, the police and the gambling authorities already know about you
Finde das es jetzt reicht seit den 07.06.2023 will meine 200 Euro sofort das was ihr abzieht ist echt das letzte
Wie gesagt die Polizei und die Glücksspiel Behörden wissen schon über euch bescheid
Because if you were really interested in solving the problem you wouldn't always wait until the last moment to give an answer, so give yourself as much time, pure Vera... what you deduct
Weil wenn ihr wirklich Interesse hättet um das Problem zu lösen würdet ihr nicht immer bis auf den letzten Moment warten mit einer Antwort also soviel Zeit lassen reine Vera .... was ihr abzieht
So if I understood skrill correctly, ggbet once again only sent skrill the alleged transfer receipt as a screenshot as some weird http site
Honestly, ggbet is totally wrong... what you're deducting but as I said it has legal consequences for you, the gambling authorities will continue to let you know every day with all the emails and what kind of sh... writes here and as I said the police is also informed about you, hope that you will be given the license and a ban that you will no longer be allowed to operate your casino 😡🤬🤬🤬 and you are also making yourself liable to prosecution because if I insist on a receipt of the transfer as a PDF, you will send it to me you have to let go and you are not allowed to deny yourself that is a crime that you are doing all the time with regard to this point because it is assumed that you have something to cover up and that you are not doing things properly and that you are acting criminally.
As I understood Skrill, they are waiting for more information from you, but as always, you've been burdening yourself for a long time and are continuing to delay it, that's really the last thing
Also wenn ich skrill richtig verstanden habe hat ggbet wieder mal nur als Screenshot als so eine komische hhtp seite skrill den angeblichen Überweisungsbeleg zukommen lassen
Ganz ehrlich ggbet total ver... was ihr abzieht aber wie gesagt das hat für euch rechtliche Konsequenzen werde jeden Tag weiter der Glücksspiel Behörden bescheid geben mit den ganzen Mails und was hier hier so für ein sch.... schreibt und wie gesagt Polizei ist auch informiert über euch hoffe das euch die Lizenz und ein verbot ausgesprochen wird das ihr eure Casino nicht mehr betreiben durfte 😡🤬🤬🤬 und strafbar macht ihr euch auch da ihr mir wenn ich auf ein Beleg der Überweisung als PDF bestehe ihr mir den zukommen zu lassen habt und euch nicht verfeigeren dürft das ist eine Straftat die ihr die ganze Zeit in Hinsicht diesen Punkt schonmal macht da man davon ausgeht das ihr was zu vertuschen habt und es nicht mit rechten Dingen zugeht bei euch also kriminell Handelt.
So wie ich skrill verstanden habe warten die auf weitere Info von euch aber wie immer Last ihr euch schon lange Zeit und zögert es weiter hinaus das ist echt das letzte
Dear Nicric77, as you have contacted the gaming authorities, we no longer can help you in this matter further. I will now close this complaint as "waiting for a decision from the regulator". Please let us know how the regulator has ruled in this case when you receive a response, you can contact me through my email address (peter.c@casino.guru). Thank you for your cooperation!
Best regards,
Peter
Dear Nicric77, as you have contacted the gaming authorities, we no longer can help you in this matter further. I will now close this complaint as "waiting for a decision from the regulator". Please let us know how the regulator has ruled in this case when you receive a response, you can contact me through my email address (peter.c@casino.guru). Thank you for your cooperation!
Best regards,
Peter
Hello!
Your situation has deeply disheartened us, as we are encountering such a case for the first time. We are genuinely sorry that you had to go through such a lengthy process to access your funds. We acknowledge that such an experience is highly unpleasant, and we appreciate your cooperation and patience throughout the entire investigation.
We have credited the missing amount to your account, and we will continue the investigation independently, sparing you from any further involvement. Our aim is to ensure that this process no longer consumes your time and energy.
Hello!
Your situation has deeply disheartened us, as we are encountering such a case for the first time. We are genuinely sorry that you had to go through such a lengthy process to access your funds. We acknowledge that such an experience is highly unpleasant, and we appreciate your cooperation and patience throughout the entire investigation.
We have credited the missing amount to your account, and we will continue the investigation independently, sparing you from any further involvement. Our aim is to ensure that this process no longer consumes your time and energy.
Dear Nicric77,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.
Dear Nicric77,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.
Dear Nicric77,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.
Dear Nicric77,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.
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