HomeComplaintsGGBet Casino - Player's winnings were confiscated.

GGBet Casino - Player's winnings were confiscated.

Amount: €250

GGBet Casino
Safety Index:High
Submitted: 14 Sep 2023 | Case closed : 21 Sep 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Slovakia had his account blocked after he requested a withdrawal of 250 euros, which he had won after fulfilling the wagering conditions. The casino claimed he had used a 'strategy'. The player explained that his winnings had come from a combination of a sports betting bonus and casino games. However, since our team primarily dealt with online casino complaints, we were unable to assist with issues directly related to sports betting. We recommended other websites that could help with sports betting issues and closed the complaint due to our inability to resolve this specific type of issue.

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1 year ago

I have been playing at this casino for about 5 years now. Every time I use the bonus and fulfill the wagering conditions, there is never a problem, because I always withdraw the maximum of what I deposited or i lose. Today I classically met the wagering bonus conditions as always. I had about 35 euros in my real balance. bought a bonus on the madame destiny game for 20 and won about 250 euros. As soon as I requested a withdrawal, they blocked my account because they said I used some "strategy".

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1 year ago

Dear namorah,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did the 35 € come from a real money deposit?

Could you please forward the response you received from the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

First I deposited 25 euros with the fact that I had an active insurance bet bonus. I placed 20 euros on a cs go match bet. I lost 5 euros in the casino. I lost also the cs go match and they added 20 euros to my bonus balance. Here the condition was to wager the balance 6x (single match, odds over 1.75). I submitted mostly to those fifa 23 virtual matches and fulfilled the wager condition, with the fact that I then had 35 euros in real money in my account. Then i buy bonus on madame destiny game for 20 euros, won 250 euros, ask for withdrawal and they block my account. I sent you email.

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1 year ago

Thank you for your reply, namorah. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only.

From the description of the situation, it seems the confiscation of your balance is entirely related to the sports betting bonus.

I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if it directly concerns sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

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1 year ago

I will be glad if you recommend me some websites. Thank you.

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1 year ago

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.


Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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