GGBet Casino - Player's winnings were confiscated.

I have been playing at this casino for about 5 years now. Every time I use the bonus and fulfill the wagering conditions, there is never a problem, because I always withdraw the maximum of what I deposited or i lose. Today I classically met the wagering bonus conditions as always. I had about 35 euros in my real balance. bought a bonus on the madame destiny game for 20 and won about 250 euros. As soon as I requested a withdrawal, they blocked my account because they said I used some "strategy".

Dear namorah,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did the 35 € come from a real money deposit?

Could you please forward the response you received from the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

First I deposited 25 euros with the fact that I had an active insurance bet bonus. I placed 20 euros on a cs go match bet. I lost 5 euros in the casino. I lost also the cs go match and they added 20 euros to my bonus balance. Here the condition was to wager the balance 6x (single match, odds over 1.75). I submitted mostly to those fifa 23 virtual matches and fulfilled the wager condition, with the fact that I then had 35 euros in real money in my account. Then i buy bonus on madame destiny game for 20 euros, won 250 euros, ask for withdrawal and they block my account. I sent you email.

Thank you for your reply, namorah. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only.

From the description of the situation, it seems the confiscation of your balance is entirely related to the sports betting bonus.

I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if it directly concerns sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I will be glad if you recommend me some websites. Thank you.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.