GGBet Casino - Player’s winnings have been confiscated.

Good Day,

During the process of withdrawing my winnings, the Ggbet Casino blocked my account with approximately 5,000 zlotys, sending me an email stating a violation of bonus terms. After contacting live support, I received only a link to the terms and conditions and an accusation of using a strategy as an explanation.

I have no idea what strategy the casino is referring to.

The winnings were obtained from a deposit using real money, without any connection to previous bonuses.

From what I remember, I wasn't fortunate with the games played using deposits with bonuses. Therefore, I decided to make a deposit with only real money. I played games that I hadn't played before. The winnings had no connection to previous games.

The terms and conditions state that one cannot benefit from withheld bonuses, etc.

I want to emphasize again that the money was obtained from games I hadn't played before. I also didn't play with real money with an active bonus.

I understand that the casino wants to protect its assets. Therefore, I request a review of my recent game history.

Thank you, and I kindly ask for your help. Regards,

Casino Player

Dear Przemyslaw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your account was blocked?
• When was the last time you activated a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristin

My account is verified in December 2023. My favorite slots are Mochimon and Sugar Supreme Powernude. I got a win from these slots. I wanted to point out that in the games you do not collect anything or collect symbols or skaters.

I activated the last bonus

August 25. My winnings were paid out until September 5, after which the account was blocked.

REGARDS

Thank you very much for your reply, Przemyslaw. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello. I don't have much news because it's a waste of my nerves to listen to untrue facts, so I'm playing with my cards open and will post the correspondence here.

By the way, I will only write again; HOW COULD THE BONUSES OR STRATEGY BE VIOLATED AS IN A DEPOSIT GAME FOR REAL MONEY I DIDN'T PLAY AGAIN IN THE GAMES THAT I PLAYED DURING AN ACTIVE BONUS?? I GIVE AN EXAMPLE: 'IN A GAME WITH AN ACTIVE BONUS I PLAYED EG IN THE GAME XXXXXXX AND THEN FOR REAL MONEY I PLAYED EG IN THE GAME YYYYYYYY IT IS LOGICAL THAT I COULDN'T BREAK THE RULES

Thank you very much, Przemyslaw, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Przemyslaw,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru

Dear Michal,

I wanted to inform you that we have sent all relevant data and screenshots regarding the case to your email (michal.k@casino.guru).

Please review the materials at your earliest convenience, and let us know if you need any further information or assistance.

Dear Przemyslaw,

After conducting a thorough investigation into your account, we have confirmed that you violated our bonus terms by employing a prohibited strategy.

Additionally, this strategy was used across multiple games, showing a deliberate and repeated attempt to exploit the bonus system, rather than a one-time occurrence.

I would like to point out that this conduct directly breaches the following rule from our site’s "Casino Bonus Conditions":

"When playing with an active bonus it is prohibited to use any strategies aimed at fulfilling the bonus wagering requirements, including collecting scatters to get free spins using the bonus balance and subsequently to receive free spins to the real balance. If we have reasonable grounds to believe that the player is using such strategies, then the Company reserves the right to void all the player’s winnings and block the gaming account on the permanent basis."

Based on the evidence collected during our investigation, we have reasonable grounds to conclude that you engaged in such a strategy. As a result, the decision to block your account and void the winnings is fully aligned with our terms and conditions.

If you require additional information or clarification, please feel free to reach out to us.

Best regards,

GGBET Team

Hello, the rules clearly state 'While playing with an active bonus, it is prohibited to use any strategies aimed at meeting the bonus wagering requirements, including collecting scatter symbols to obtain free spins using the bonus balance and then receiving free spins to the real balance'

I did not receive any winnings from rounds using the bonus balance to exchange for real money. This is already contrary to what the rules say. I did not break them, nor did I turn over the bonus.

When I played for real money there were no active bonuses because they were disabled so I did not help meet the turnover requirements.

So you can't take the money I won without interfering with the active bonus, it's logical. I didn't even play for real money in the games I played with an active bonus, there's nothing to explain here

,,,,,,I didn't get any money from free spins to my real balance!!!!! So I didn't get any advantage over the casino

WELCOME AGAIN.

I WOULD LIKE TO ADD THAT THIS "STRATEGY", AS GGBET CASINO CALLED IT, WAS AIMED AT CHECKING HOW THE FINAL ROUNDS BEHAVE WITH AN ACTIVE BONUS.

IF I HAD INTENDED TO WITHDRAW MONEY FROM FS BONUS FOR REAL MONEY, I WOULD PROBABLY END THE ROUND. BUT I DIDN'T HAVE SUCH INTENTION AND THAT'S WHY WHEN PLAYING FOR REAL MONEY I DID NOT LAUNCH THE SLOTS WHICH I PLAYED WITH AN ACTIVE BONUS.

I AM STUDENTING IN A SIMILAR PROFESSIONAL FIELD AND I CAN READ AND UNDERSTAND THE REGULATIONS OF SUCH INSTITUTIONS AS A CASINO.

THANK YOU ONCE AGAIN.

Dear GGBET Team,

Thank you for your response and your email, I have replied back with some additional questions.

Dear Przemyslaw,

I understand your point that your winnings were technically derived from the funds you deposited later. However, it’s important to note that the bonus you previously used did contribute significantly to this result. I've reached out to the casino team for further clarification, but it appears that your actions may indeed align with the tactic mentioned in the casino's rules as outlined above.

HELLO MICHALE. I DON'T UNDERSTAND WHAT SIGNIFICANTLY CONTRIBUTED TO MY WINNING ABOVE 'THE LUCK I HAD FOR A WHILE'

Dear Michal.

You wrote that I physically made a deposit and won money, but you claim that the bonus helped me achieve the result? If not physically, how did the bonus help me in your opinion? Since I did not have any profit; I can even say that it was my toy. If my game was a strategy, as the casino considers, then instead of playing with real money I would play all the games to make real money, but that did not happen.....

Dear Michal,

We have answered your questions you sent us via e-mail.

Dear Przemyslaw,

We would like to clarify that your actions were in violation of the terms and conditions of our website. As a result, we acted in accordance with our established policies and guidelines, which are designed to ensure a fair and consistent experience for all users.

If you have any further questions or concerns, please do not hesitate to reach out to us.

GGBET!!!!!!

AS I WROTE ABOVE,,,,,FOR YOU WHITE WILL ALWAYS BE BLACK AND THAT'S IT,,,

NOW I AM NOT WONDERFUL THAT YOUR REPURPOSE IN THE WORLD FORUM IS SO HOPELESS

IT IS WELL WRITTEN THAT THE GAMING COMMUNITY SHOULD AVOID SUCH INSTITUTIONS AS GGBET CASINO.

YOU CAN'T EVEN AFFORD TO PROVIDE SPECIFIC PROOF, YOU ONLY RELY ON A POINT FROM THE REGULATIONS WHICH YOU ARE SPECIFICALLY BADLY INTERPRETING,,,,

MAYBE THERE ARE INCOMPETENT PEOPLE AT THE CASINO POSITIONS WHO ONLY HAVE TEMPLATES FOR ...COPY AND PASTE... DISGRACE

GREETINGS AND NOTHING FOR ME HERE

Thank you for your email and for providing evidence, GGBet Casino Team.

Dear Przemyslaw,  

We have obtained substantial evidence from the GGBet team suggesting that you utilized what is referred to as the "delayed or postponed round tactic," which is classified as an unauthorized gaming strategy. While utilizing the bonus funds, you activated specific features in certain games (such as scatters, free spins, or other bonus elements) that significantly impacted the payouts. After exhausting the bonus funds, you proceeded to make a real money deposit and returned to these games, leading to the appearance that the winnings were derived from real money deposits. Unfortunately, as previously stated, this approach is deemed unacceptable as it provides an unfair advantage.

Unfortunately, after gathering all the necessary information and evidence we are forced to reject this complaint. We strongly recommend that you carefully review the bonus terms and conditions before activating any bonuses to ensure full compliance with the rules and avoid future disappointments.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru