The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. We’ve rejected this complaint as per the player’s explicit request.
GGBet Casino - Player’s struggling to complete the account verification.
Amount: €1,000
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have sent at least 20 emails with the requested documents with no success. So there is no payout. Because I'm supposed to take a photo with a credit card that I used 4 years ago that no longer exists (I even sent it in writing from the bank). They should be drawn merrily on slips of paper.
Automatic translation:
Public
Public
2 years ago
Dear Johann30,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
If I had only read the comments here before I opened a membership with ggbet, I would not have come up with such a brainy web. I no longer want the payout, but the cancellation of this nightmare (account).
I'm not doubly insane to keep going. Pokerstars verified and paid out 140000 within 6 hours. At ggbet they already have a problem for me 1000. And the next time I pay out, I don't do the same stories from customer service. Thanks to Casino Guru I'll stay as a member but I never want to deal with ggbet again. I also discourage everyone.
Peace
Automatic translation:
Public
Public
2 years ago
Do I understand correctly that you do not wish to proceed with this complaint any further? What about your active balance?
