The player from India had reported a deposit issue where his deposits of 11,000 INR and 10,000 INR were not credited to his casino account. We had advised him to contact his payment provider for an investigation. Later, the player informed us that his deposit had been received but he had issues with a bonus expiry due to the late deposit. Finally, he confirmed that all issues had been resolved and requested to close the complaint. We marked the complaint as 'resolved' in our system.
GGBet Casino - Player's deposited money has not been credited to his account.
Amount: 21,000 INR
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
i have deposited 11000inr on 15 april which was got succeed on netbanking via imps and not received in sites already one moth complete and there is no amount yet added. yesterday i do a transaction of 10000inr which is also not added yet already 1+ days passed for the deposits too when contacting them providing with all necessary details and bank statement there is still no new at all need help recovering my money it's a request to you please get out me from this trap
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6 months ago
Dear Arbaz143,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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6 months ago
I understand that your deposit was made a month ago. However, I suggest contacting your payment provider to inquire about the status of the payment—whether it was processed, lost, or pending return. Following this, if you request an investigation by the payment provider, please anticipate a 30-day waiting period for their results.
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6 months ago
deposit was received. now this is is getting into bonus loss for late deposit i do deposit in meantime before bonus expiry but unfortunately from there deposit system any issue raise which cause my deposit crediting in 2 days late and that's why bonus got expired and while contacting them again and again just doing same and not ready to do listen anything that's the shit thing on big international casino i have ever seen
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6 months ago
Dear Arbaz143,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
