The player from India had faced an issue where his deposit of 2500rs was deducted from his bank account but did not reflect in his gaming wallet. He had reported this to the casino support, who had promised a return within an hour which did not occur. Eventually, the player informed us that his deposit had been received, leading to the closure of the complaint.
GGBet Casino - Player's deposit was not added to the gaming wallet.
Amount: 2,500 INR
GGBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
i have deposit 2500rs payment got deducted from bank but deposit not received in gaming wallet when i try to contact support they said that it will be returned to your bank within an hour but hours passed i haven't received it anywhere
Public
Public
8 months ago
Dear Arbaz143,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
8 months ago
Dear Arbaz143,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
