GGBet Casino - Player's deposit seems lost.

Hello Guru team, I deposited 500 rupees in my GGBET account on 14th March but till date my deposit is not credited. I mailed the company the very next day and told them to deposit my deposit. But till now they have not deposited the money and I have mailed and chatted with them several times. Their customer support copy and sends the same message to give us a few days time. I am very upset & frustrated with them, please request you with folded hands to get my deposit back.

Details:-

Deposit Amt. 500INR

GGBET e-mail id: ***@gmail.com

Gaming id: 45396488

txn id: 46452218-5018-4756-9989-60320d423a9f .

Please get my deposit credited as soon as possible !

Dear Princebhai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was this your first deposit in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Yes, this is first deposit on my GGBET account. And I have contacted GGbet's support many times.But nothing is happening to them.

Thank you very much, Princebhai, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Princebhai,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask GGBet Casino to join this conversation and share more information regarding the case.

Can you please provide an update on the player's deposit? Why the player's funds have not yet been credited?

Thank you.

Best regards,

Tomas

Hello,

We can see that the billing dept. is still expecting the answer from the PSP.

Your patience is appreciated.

Regards

Dear GGBet Casino,

Thank you for the information. I will now extend the timer by 7 days. Please keep us updated on any developments.

Kind regards,

Tomas

Thomas sir, You are also trusting their words, it has been more than 1 months but there is no trace of my deposit. The things he is saying here, I have been listening to all these things for 1 month on his live chat and support mail. I do not understand what these people are doing since last one month. And directly says that there is no time frame. Everything has its limit. But they crossed all limits.

Ggbet, Please reply back .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Dear Princebhai, the deposit has been credited to your balance, you can log in to your account and use it.

Thank you

Dear Princebhai,

Can you please confirm that this is correct and that the matter is now resolved?

Thank you.

Kind regards,

Tomas

Dear Princebhai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Princebhai, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas