The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
GGBet Casino - Player’s deposit has never been credited to his account.
Amount: €40
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I made a deposit via online bank transfer, after 72 hours my money was still not in my GGBet account. Customer service just tells me I have to wait 72 hours again. The amount was already deducted from my bank account after a few seconds. The transaction ID is also stored in my account at GGbet, but simply did not appear as a credit.
The transaction ID is 9304247e-3572-4ef4-b11d-32f5a1831c2d
The casino received the money long ago, but never credited it to me.
My casino ID is 41209156
Kind regards
Alexander G***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear bitcoin.Joe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello,
the casino has received the money. I can see on my account in the casino that a transaction has been carried out. My bank has also informed me that the money has been debited from my account and has been successfully transferred to the casino. How can the hands of the casino be tied, after all they received the money, just not credited to my customer account.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, bitcoin.Joe. Could you please forward me any written confirmation (such as an email or a letter) from your bank that the transaction was processed successfully?
