GGBet Casino - Player’s deposit has never been credited to their casino account.

I have made a deposit from my crypto wallet and the amount is successfully taken from my wallet but didn't appear in my ggbet balance. The support claims it may take 96 hours, which rule is not mentioned anywhere on the website. I can track with the hash that the amount is not in my wallet anymore and in which wallet exactly it is, but ggbet claim they did not see it in their wallet....

Dear Egoze,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi Petronela,

Thank you for your reply.

I made my deposit with a crypto wallet ERC. Unfortunately, it's not refundable, but I can see the hash and track in which wallet currently my amount is. The ggbet support claims it does not arrive at their wallet, but obviously it is there. I don't think a crypto transaction can take 4 days... like a wire transfer. It was my second deposit.

Hello again, the deposit amount is now in my ggbet account after 3 days..

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Egoze, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru