The player from Saxony had been unable to use or save bonus codes at GGBet for the past 7 days, despite having no issues for over 3 years. She had tried multiple troubleshooting steps and contacted support, but they had been unhelpful, leading her to believe she had been unfairly blocked from bonuses. The Complaints Team had clarified that each casino has its own bonus policy and could not compel casinos to provide specific bonuses. Consequently, the complaint was rejected, and the case was closed.
GGBet Casino - Player's bonus access appears to be restricted.
Amount: ??
GGBet Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Hello,
I have been registered with GGBet for over 3 years and I've never had any issues with bonuses until now.
However, for the past 7 days, I have been unable to use any bonus codes. In fact, I can't even store them at all. I receive daily bonus codes through social media, but none of these can be saved anymore.
Additionally, I no longer receive the weekly bonus or the weekend bonus, which have been added automatically by GGBet for over 3 years now.
I have tried logging out and logging back in several times, clearing the cache, and even switching browsers. None of these steps have resolved the issue.
I have contacted support in the chat. However, support tells me to wait until the bonus program works again. This isn't helpful. I have requested contact with IT and a responsible person, but this has always been denied. I assume that I have been blocked from every bonus and this is very unfair.
Automatic translation:
Public
Public
3 months ago
Dear kasie7982,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards,
Dominika
