GGBet Casino - Player’s account has been disabled without further explanation.

Yesterday I won ) 45,000 rubles at their casino. They brought me 14. They requested a video conference Skype, which I passed and provided my passport and my card with which I replenished my account. I don't have any multiaccounts and I didn't violate anything. But my account was blocked and the money was blocked. Please help me to sort out this situation with them. My nikname kadrus2002

I registered on September 28, 2021. I made about 20 deposits. The amount that the casino blocked 30000rubles is about $ 400. I provided them with all the documents and called them on Skype. I also inform you that my account was verified before and payments were made to me 3 times. I did not use other people's means of payment. I made deposits from my card in my name and the piastrix system where I am also verified in my name. The casino does not report the exact reason for the blocking. Please help me

I also contacted eGaming with a request and a complaint, but they told me that this casino does not have their license. Also, when you click on the license icon, there is no transition to the licensing authority. I asked 2 of my friends to check it out, but they also have nothing going on when they clicked on the license icon at the bottom of the casino site

Hello Kadrus2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your funds with or without an active bonus, please?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Additionally, I checked the casino's license and the seal seem to be legit and valid. Please note the casino has Antillephone License:

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

They unblocked my account. The money was paid and the opyat was blocked without explanation. Close the window. Thanks for the help

Awesome news, Kadrus2002. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.