The player from Indonesia was unable to access his account at the casino, having been accused of owning multiple accounts. The player declared that his son also played on the same WiFi but they used different accounts. He requested assistance in unlocking his account. He mainly played sports betting and used a bonus promo but never used the bonus balance. However, we informed him that we dealt with complaints regarding online casino users only and recommended other websites for his sports betting issue. Despite extending the complaint's timer, the player did not respond, leading to the rejection of the complaint.
GGBet Casino - Player's account has been blocked due to suspicion of multiple accounts.
Amount: $86
GGBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Dear ahmsuryadi999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the vast majority of online casinos prohibit two or more people from one household from playing in the same casino.
- Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
- Whose account was created first?
- Did you and your son play with any bonuses?
Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
- i playing on sportbet focus on NBA and Esports, never focus on slots or live casinos
- My Son Account but already got KYC maybe 2 years ago
- I activate and play bonus promo but never use the bonus balance till i reach accomplish the whole wager... and the bonus balance as i remember only not more than 20$ became my real balance
all i want if they cant give that bonuses balance, its fine just take my bonus balance but not my real balance cause i wanna still play.
please help me to resolve this, thanks
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8 months ago
Thank you for your reply, ahmsuryadi999. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
