The player from Peru and his partner both had their accounts suddenly blocked. The casino claims that this is due to one user having multiple accounts. Both accounts contain a total of over $1000 in winnings that the player is struggling to withdraw. We rejected the complaint because the player only focused on sports betting.
GGBet Casino - Player's account has been blocked due to alleged multi-accounting.
Amount: 900 S/.
GGBet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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9 months ago
Translation
Good day, I've been a ggbet user for many years, I've always played and greatly enjoyed their platform. Not too long ago, I found a partner who took an interest in the sports bets I made, which is why she decided to create her own account. It's worth mentioning that my account previously had no betting restrictions. I was always able to bet the amount I wished, without any restrictions. Well, while we were playing, both our accounts were suddenly locked, both mine and my partner's. I contacted ggbet support and they told me that the reason for the blockage was because I was a user with multiple accounts. I tried to explain that it was a misunderstanding, but they refused to provide a solution, and now they keep the funds from both accounts, which total over $1000. I have sent emails and whatnot, but they don't seem inclined to provide a solution. I just want to withdraw my money. Can you please help me with this issue?
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9 months ago
Dear michaelgb2512,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was active? Do I understand correctly that you were only interested in sports betting? Did you both pass the KYC verification before your accounts were closed?
Have you accumulated your winnings with or without an active bonus?
Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
Translation
I usually bet on Esports (CSGO, Dota2, LOL, etc) and when I was placing my bets live, I was suddenly blocked, I have been betting for almost 3 years in that bookmaker and I passed the KYC verification on the other hand my partner had been created the account that same day and that same day it was blocked. The money that was in the accounts was profit money and also a bonus percentage. Please support me, at least to withdraw my money.
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9 months ago
Thank you for your reply, michaelgb2512. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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9 months ago
Translation
Yes please, where could I go to find a relevant solution. Thank you
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9 months ago
Alright, I will send you the list of websites that could be helpful via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
