A player from Poland found his casino account blocked after winning a bet. The support alleges multi-accounting, which the player denies and fears losing his winnings.
GGBet Casino - Player's account has been blocked after his winning bet.
Amount: 250 zł
GGBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Hi, so today after i won my bet i got logged out and blocked on site. When i contact support he say i used more than 1 account what is not true. Did someone have same situation like me? Can someone pls help me? I don't wanna lose my money cuz of their mistake
Public
Public
1 year ago
Dear kacper1337,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with GGBet Casino. I’m afraid, I will need more information regarding your problem. Do I understand it correctly that the casino accused you of multi-accounting? Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
1 year ago
So today i did a bet like 100pln (25$), won it and got 250pln (50-55$) and after that i got logged out and when i tried to login it said "this user is blocked" i contacted support to get more details and they tell me i got banned for multiple account. I am 100% sure that's the only 1 account i used. When i ask them about email of "my" 2nd account they dont reply. It seems really weird, b4 i did small bets and today after bigger one i got instantly banned for something what is 100% mistake
Public
Public
1 year ago
Hello kacper1337,
Could you please advise if you did play sports betting or casino games? Is it possible to forward the communication between you and the casino to nikolas.b@casino.guru? Is your account currently closed or still open?
Public
Public
1 year ago
Dear kacper1337,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
