GGBet Casino - Player's account has been blocked.

The site blocked my account saying that I have multiple logins.

My brother and my girlfriend both staying in the same house and we share the same Wi-Fi and sometimes both of them use my PC to login to the site and place bets too.

I introduced this site to them so I created their account on behalf of them and helped them to get the deposit bonus as well but it was fully manage/used by them only.

Every account has its their own phone number registered

I did not use multiple accounts to place bet.

I made deposit using real money and the casino just blocked it and I lost everything.

Dear carl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

„5.6. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of GGbet.com. GGbet.com may and will determine whether multiple accounts are linked to the same person"

Have you accumulated your winnings with or without an active bonus? Could you please advise whether you passed the verification before the casino blocked your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

There were no records left between the casino and I, it was from the live chat window from the browser.

They just send me this email and block it instantly without letting me to appeal.

I am not sure what is the full verification process but every accounts I created for them were using their own phones and numbers.

We use our own phones to bet separately but when we are at home watching games and bet together, we use the same computer to check the odds and place bets there.

Thank you for your reply, carl. Could you please advise whose account has been created first? Also, would you be so kind as to clarify whether each of you has always used only their own account (meaning that you were the only one who used your account)?

My account was created long ago (maybe 3-4 years back).

Then one day I decided to come back and play some bets and found the 200% bonus offered by the sites. Then I made a deposit and get the bonus myself.

After that, I introduced them the bonus and they helped them to get their bonus, I just need their phone numbers to register for them and then send them they account password.

Yes, I am the one using my own account only. But like I said, we sometime share the same PC to place bets when we watching the game together in the same area.

If the casino are able to check devices login, they will notice these accounts were login and used by 2 devices (the personal phone that used by each of us and the PC that we shared when we are in the same area.)

Btw, I just received this from them.

Do I understand correctly that you accumulated your winnings with the 200% bonus and then the other 2 people also used the same bonus later?

Have all of you provided documents to verify your accounts?

Yes all of them had claimed their own bonuses for their accounts too.

and yes, I provided my national ID to verify my account.

One last question, carl. After reading your complaint again it sounds like you have all been placing sports betting bets. Is that correct, please?

Yes most of them are e-sports betting.

we all enjoy watching e-sports game and betting together.

Unfortunately, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue and we are not able to provide further assistance. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

But isnt it the same?

The balance in the account are linked with the casino too.

I played quite a lot of blackjack using their casino too.

I am sorry, carl, but there is more than one thing that is holding us from offering further support. First is that it seems that the vast majority of your activity consisted of playing sports betting. Moreover, all of you played with bonuses and also often used one device to play, which most casinos do not like. You also admitted to creating their account yourself, which is not very good since the player should always be the only one who uses their account from the start. The only thing I can recommend at this point is that you only create and use your own account, and you never let anyone else access and use your device to play in the same casino as you. Furthermore, please never create an account for someone else.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino and we will try our best to help.