The player from Poland has been blocked. The casino accused him of breaking the T&Cs. We were forced to reject this complaint because the issue was almost two years old and we do not proceed with complaints older than one year. Furthermore, there is a chance that two accounts were created by the same person.
GGBet Casino - Player's account has been blocked.
Amount: 10,000 zł
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I opened an account at the m***@interia.pl casino in 2021 on August 26. After making several deposits, I managed to win about PLN 10,000. Of course, the account was blocked when withdrawing. positive verification, I also got an e-mail with positively verified account and welcome to the club. Immediately after verification, access to the account was unblocked. When I ordered a withdrawal, immediately after verification, the account was blocked again. I received a message that I broke the regulations. I was very surprised. Because what could I do. It took 1 hour from the positive message about the verification. AFTER contacting the support, I got information that I had broken the regulations with more accounts. information because I can't. I had only one casino account and a bit of luck but Ggbet took both from me without giving evidence. Please help
Edited by a Casino Guru admin
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1 year ago
Dear Mariusz1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your account has been blocked for almost two years? Could you please advise which games you focused on - slots, live games, sports, etc.? Did the casino explain which rule exactly you breached?
Have you accumulated your winnings with or without an active bonus?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello. The casino wrote that I have other accounts with them. And they did not provide anything else. They wrote that they could not provide more information. I don't remember what games I was focused on. They just wrote that the verification was positive and the payment was blocked.
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1 year ago
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When I asked why do you confirm positive verification and give permission to withdraw money and after 1 hour when I order the withdrawal, it is blocked? They replied that it was a system error. But the system did not videoverify me on Skype, only people. No explanations were allowed
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1 year ago
Thank you for your reply, Mariusz1. Do I understand correctly that your account has been blocked for almost two years?
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1 year ago
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Yes. They charged me with a multi-account at the end. I haven't received any more messages.
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1 year ago
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WELCOME. ACCOUNT NUMBER 22692805 AND ADDRESS mariusz,xxxxxxxxpl belongs to me. AS I WROTE EARLIER, Aside from the usual verification, I HAD A VIDEO CALL THROUGH SKYPE WHICH ENDED POSITIVELY. WHY IS SUCH IMPORTANT INFORMATION NOT SELECTED? HOW BEFORE? I HAVE NO IDEA ABOUT THE ACCOUNT NUM 43302452 ON SIMILAR PERSONAL INFORMATION. PLEASE NOTE: MY ACCOUNT WILL BE BLOCKED IN AUGUST 2021. AND THE ACCOUNT ASSIGNED AS A DUPLICATE IS CREATED IN JANUARY 2023. THIS INFORMATION HAS NOTHING TO DO WITH MY ACCOUNT. THAT IN 2 YEARS THERE WILL BE A DUPLICATE OF MY ACCOUNT AND WHY DID HE BLOCK IT AND TAKE THE MONEY? [PLEASE EXPLAIN? PLEASE PROVIDE CLEAR PROOF OF CREATION OF A MULTI-ACCOUNT OTHERWISE PLEASE UNBLOCK THE ACCOUNT AND GIVE THE WINNING AWAY.
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1 year ago
Hello everyone,
Thank you both for your replies.
Mariusz1, unfortunately, I must inform you that we do not resolve complaints about issues older than one year. Since your original account has been blocked for almost two years now, we won't be able to proceed with further investigation.
Furthermore, even if you didn't have two accounts in the past, from these screenshots it seems like there might be two accounts created by the same person. In my honest opinion, there is a very small chance that two accounts have been created by two different people who have the same name, the same date of birth, and come from the same country.
Due to the aforementioned reasons, this complaint will now be rejected. If you do not agree with our decision, you can always contact the casino's licensing authority as they have more tools and options to help players.
Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
