GGBet Casino - Player's account has been blocked.

Hello. my account od blocked. i tried to withdraw my money.I was informed about the following content: abuse of the bonus program in order to obtain additional financial benefits, which is a violation of the website regulations. Due to the above, your account has been blocked. I have not been asked to verify the documents for the purpose of checking. I do not have a multi-account and the account on which I played is the only one I have. Please help.

Hello Angelika,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Angelika for your reply. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Angelika,

From now on, I’ll be in charge of your complaint. I’ll contact the casino and try my best to resolve the issue.

I would like to invite GGBet Casino to join this conversation.

Dear casino team,

Can you please explain the reasoning behind your decision in this case? Any relevant evidence can be forwarded to andrej.p@casino.guru.

Dear Angelika,

Can you please clarify who the e-mail kma***ra69@gmail.com belongs to?

The reason we are asking is that we see the gameplay and bonus usage from the same IP, device and same gaming scheme of activity.

Thank you in advance!

This is my husband. And we playing on the same device. but we have different bank account and account on ggbet.

I don't think playing on the same phone is breaking the rules. We do not use the same accounts, neither bank nor ggbet. We are honest people. We play at several casinos and I have never encountered such behavior that someone blocked my account without the possibility of withdrawing funds.I don't think my playing is breaking the rules in any way.

Dear Angelika

We do not mind you and your husband playing at our Casino with real money.

But both of you use the same device, IP for getting same very bonuses, conduct the same gameplay. This is against the bonus T&Cs and may be considered as bonus abuse. Especially when the winnings get accumulated from the bonus (which is your case).

Here is our offer - we will unlock your account, you will be able to withdraw the money, but neither you nor your husband will be able to continue playing at our Casino.

Please kindly confirm if you agree to the above.

Thank you in advance!

Best regards

I agree for that.

Thank you for your help.

Many thanks.

Angelika

Dear Angelika,

Kindly send your documents to support@gg.bet in order to complete KYC

And make a withdrawal request

Kind regards

I add some documents. Let me know it's enough.

Dear Angelika

Please confirm the withdrawal was received.

Thank you!

Best regards

Thank you. Withdraw recived.

Thank you

Thank you all for your replies and thank you, GGBet Casino team, for your understanding.

And lastly, thank you, Angelika, for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'Resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru