GGBet Casino - Player's account blocked due to referral misunderstanding.

I have been a customer of the casino since 2022, and I never faced any issues apart from a few bonuses that were not credited by the casino. However, on May 13th, my account was blocked without any clear explanation or attempt to resolve the issue. I only found out when I tried to log in. The reason given was that I had more than one account, which is not true. What I was unaware of was that I was not supposed to refer customers living in the same residence as me. I was not aware of this rule, hence, I disagree with the claim that I broke the law - we had no knowledge of such a rule.

Hello NillMaktub,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Were any of you claiming bonuses or playing from the same device in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning, my account was verified in 2022 when I entered the house. I ONLY use bonuses that receive codes via social media or are released there. I live with my mother, my stepfather and my grandmother, 2 brothers, and an uncle, and in my house there is a computer that everyone can use, as we cannot afford to have a computer for each person.

Hello NillMaktub,

Does anybody else from the household owns an account in GGBet?

Dear NillMaktub,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning.....Yes, there are other people in my family who have an account at GGbet, and some I indicated I didn't know could not have more than one person from the same family in the house.

Dear NillMaktub,

Basically, some casinos allow to play from same household but you can never use the same device for 2 different accounts and it is prohibited to claim the same bonus on multiple accounts in one household.

Is there anything else we could assist you with?

I find this strange and unfair, and even more so where in the house rules does it say this? That for a person who only has a computer at home, other people can't play? To have some type of punishment, you should make this very clear, because by law there is no crime if the person does not know they are committing it. This is clear in our jurisprudence in the error of prohibition.

Dear NillMaktub,

The casino prevents a player to create multiple accounts by the same player as when the same device is used, it is impossible to determine if it was not created by 1 person. Many players just uses their family details to create multiple accounts to claim as much bonuses as possible and such rules are to prevent this situation.

Unfortunately, we can't enforce the casino to change their decision and it is up to them whether they allow all the accounts used from the same device to be verified.