HomeComplaintsGGBet Casino - Player reports a disputed deduction from account.

GGBet Casino - Player reports a disputed deduction from account.

Amount: €15

GGBet Casino
Safety Index:High
Submitted: 16 Nov 2024
Case opened Current status

Waiting for player to reply

6d 20h 7m 8s

Case summary

3 hours ago

The player from Germany experiences an unexplained deduction of 15 euros while playing the slot Take 5 RHFP and disputes the casino's claim that he simply lost the money. Despite reaching out to customer support, they dismiss the issue without reviewing game recordings at his request.

Public
Public
6 hours ago
Translation

Hello everyone,


On November 9, 2024, I played the slot Take 5 RHFP by Gamomat at the casino in the evening. During the game, 15 euros were unexpectedly deducted from my account balance. Naturally, I noticed this after losing with the ladder feature and realizing that 15 euros were missing from my balance. I contacted the chat for assistance, but they dismissed it, suggesting I simply lost the money. However, the game transactions from that day and the recordings from Take 5 RHFP clearly indicate that the casino's claims are false. Although it's just 15 euros, it really bothers me that I am being cheated, especially when it seems to be a problem with the casino's software or something similar. I’m happy to provide evidence and ask for support, as the customer service is truly terrible and did not even review game recordings despite my request.

Automatic translation:
Public
Public
3 hours ago

Hello juergenmustafa1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

juergenmustafa1992 has 6d 20h 7m 8s to reply

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