HomeComplaintsGGBet Casino - Player has experienced a technical glitch while playing.

GGBet Casino - Player has experienced a technical glitch while playing.

Amount: €16

GGBet Casino
Safety Index:High
Submitted: 05 Jun 2023 | Case closed : 20 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Latvia has experienced a technical problem while playing free games. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

I got free games, I played them, but the won money was not added to the balance, these free games do not appear in game transactions either.

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1 year ago

Dear Cyntia190390,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward supporting evidence to petronela.k@casino.guru? Please advise the exact time of the incident. Just to make sure I understand correctly the issue, by free games you mean Free Spins?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.


file

 

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

 

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1 year ago

Dear Cyntia190390,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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