GGBet Casino - Player has been accused of opening multiple accounts.

Hello,

GG.bet had recently blocked my account with over 2000 USD in my balance. I messaged support, the reason they gave was that I had opened multiple accounts. This is not true as I live in a household of five and two of us have played on the site in the past.

Dear robertrepert12, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

„5.5. You may only open a single account at the Website. Any other account you open on the Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Duplicate Account may be made void;

5.5.2. all stakes or deposits made using that Duplicate Account may be returned to you;

5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active may be forfeited from you and may be reclaimed by us, and any funds withdrawn from the Duplicate account shall be returned to us on demand."

Have you accumulated your winnings with or without an active bonus? Could you please advise whether you passed the verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

Dear robertrepert12,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.