GGBet Casino - Player has been accused of opening multiple accounts.

Si è vero che avevo più di un account,ma semplicemente perché dopo. Un po' che ci giocavo non mi permetteva più di effettuare l'accesso dicendomi che dalla mia regione non potevo più accedervi .e siccome onestamente mi piaceva li..riprovavo ad iscrivermi...ma era comunque sempre la stessa storia!!

Dear soloio7983,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found (here):

5. OPENING YOUR ACCOUNT

...

5.5. Each customer can only open one account on the website. Any additional accounts opened by a customer will be deemed duplicate accounts. We reserve the right to close such accounts, request documents from the customer to confirm their identity, and stop any activity on the accounts in question until the customer has confirmed their identity. In the event that a duplicate account has not been used intentionally to carry out activities using multiple accounts by a single customer, and provided that the relevant terms and conditions have not been breached, we may, at our discretion, allow the customer in question to withdraw any funds deposited to a duplicate account, minus any amount previously withdrawn, provided that all bets placed from said account are canceled. In the event that evidence of fraud is discovered, all bets will be voided and the accounts in question will be blocked without any funds being withdrawn.

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ok.ho sbagliato e chiedo umilmente scusa.ma datemi la possibilità di una piattaforma che possa farmi ricaricare con paysafecard.davvero mi divertivo con voi a giocare . Ne ho provati diversi di siti .ma non avrei avuto altre. Ragioni per aprire più accaunt.. i soldi li caricavo eh!! Vi chiedo di concedere la possibilità di un'iscrizione dove ci sia paysafecard per caricare

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Is there anything else we could try to help you with?

so i won't be given the option to go back to play on the gg bet account?tell me which one... give me a chance.. please

I'm sorry, soloio7983, but we can't force the casino to reopen your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.  

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Ho cercato di spiegare che ho aperto altri accaunt solo quando il metodo di ricarica paysafecard non compariva nella lista.. e purtroppo per ricaricare al momento ho solo quello che posso utilizzare..

I acknowledge that you did not intend to gain any unfair advantage by creating another account, but it's important to note that knowingly opening a duplicate account is a violation of one of the fundamental rules of online casinos. Unfortunately, we are unable to compel the casino to accept your registration in light of this breach. Moreover, as no funds are being held by the casino, we are forced to reject this complaint at this time.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.