GGBet Casino - Player has been accused of opening multiple accounts.

So a while back I self excluded myself from gg.bet after a while I got back into betting and I tought I made a account on ggbet.com. the sites looked pretty much identical back then.

Well I thought I made an account on ggbet.com and depot some money. Ferified myself and started playing no broblem.

When I wanted to withdraw i suddenly got blocked and it hit me. I made an account on GG.bet not ggbet.com. I tried to explain my situation but they were not having it at all. They didn't really even hear me out if I remember correctly.

I'm hoping it would be bossible to arrange a withdrawal of funds.

The difference really isint huge as you can see

https://ggbet.com/en/

https://gg.bet/en/

This is my last withdraw reguest that I got blocked with.

Your withdrawal request № 5f9aa3ba-5639-4c83-a357-b4b9ff9e24d7 is being processed.

Miro M******

Dear MrFeary,

Thank you for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked, even if you've done it unintentionally.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to close your previous account? Have you redeemed any free promotional offers in your newly opened account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi! I self excluded myself bc i just got out of the army and had to focus on saving money and finding a new job as I used most of the money I made in eSports match betting.

And as for bonuses I'm pretty sure I didn't activate one

Hello MrFeary

Can you kindly explain why you've opened a new account, since you are having already one - Mi**su177@gmail.com

Thank you in advance for your clarifications!

Kind regards

Hi GGBet! Back then I self excluded myself and asked the account to be reopened Wich you guys don't Do. So I decided the open an account on ggbet.com Wich was similar to the site you operate. I thought I opened an account to a different site and realized the mistake after I got blocked.

To summarise.

I thought I opened an account to a similar site as it looked exactly the same back then. As such i thought it would be easier than learning how to use 22bet / EGB. But as it turned out I made an account on GG.bet not ggbet.com

Miro M

Thank you, MrFeary, for the clarification.

Dear GGBet Casino team,

If the player's accounts haven't been active simultaneously and no bonuses were claimed is it possible to keep the second account opened and carry out the verification, please?

Hello all,

The Player may proceed with the verification on a disputed account.

Kind regards

Thank you! ggbet.

And thank you Petronela.

Miro M

Thank you very much, GGBet Casino team, for your help. It is very much appreciated.

Dear MrFeary,

Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Yes! You can close the complaint.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MrFeary, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru