GGBet Casino - Player experiencing withdrawal issues.

Hi,

I am trying to withdraw my winnings of £2000 from GGBet. I joined on Friday 1st September and loaded £50 via Apple Pay - I am now being told that I cannot withdraw via Apple Pay and need to provide bank card, passport etc. I have been trying to do this now for over 24 hours and the timer clock keeps whirling but will not verify. I have spoken to chat and emailed the support team and get the same answer- they will inform me once it has been verified. I feel like this is a scam and I will not see any of my winnings. Please help.

Many thanks

natalie

Hello natklass70,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear natklass70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nick,

I have just uploaded the documents again and I have now been verified, hopefully I will receive my winnings shortly.

Thank you for your help. I will let you know when I receive my winnings.

natalie

Hello natklass70,

Let us know within a week if there's been any update regarding you withdrawal so we can proceed in complaint accordingly.

Dear natklass70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear natklass70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nick,

This has now been resolved and I have received my winnings.

Thanks for your help,

Natalie

Dear natklass70,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru