HomeComplaintsGGBet Casino - Player complains that he didn’t win anything.

GGBet Casino - Player complains that he didn’t win anything.

Amount: ¥500,000

GGBet Casino
Safety Index:High
Submitted: 30 Dec 2022 | Case closed : 14 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Japan is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

This casino has a deposit bonus of about 100% every time, so I will make a deposit.


However, even if you deposit 100 times, you will not win 100 times.

The balance will disappear before the bonus digestion rate is less than 10%.

I like Moon Princess and Rise of Olympus

It often happens more than 30 times without the skill being activated or with the payout being 0.


So you lose instantly.


Same with other providers.

There are many things that behave strangely.

It's almost "impossible".


Sometimes laughter gets past anger.


chat operator always

All I said was, "I had no luck today,"


Please request an investigation


Automatic translation:
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1 year ago

Dear keisukepapa,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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1 year ago

Dear keisukepapa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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