GGBet Casino - Player believes that their withdrawal has been delayed.

Hello ggbet is scam, they cancel withdrawals i send 5 Withdrawals and i wait from 16.11 today withdrawal to jeton will cancel, but status will be: in progress.

Dear LD1985,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear LD1985,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They scam me for 30.000 PLN, always deleyd withdrawals last withdrawal for 5.000 support told me that money was in progress and its impossible to back money to account, thane after 4 days money was back to account.

Worst bookmaker every i closed account

Dear LD1985,

Please forward your withdrawal history along with the communication between you and the casino to nikolas.b@casino.guru for further review.

Can you also confirm whether your account is now closed or not?

Awaiting your response.

Regards,

Nick

They closed my account

Dear LD1985,

Please forward your withdrawal history along with the communication between you and the casino to nikolas.b@casino.guru for further review otherwise we will be forced to close the complaint.

Regards,

Nick

Dear LD1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Case closed, they closed my account and stolen money.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

Dear LD1985,

The complaint was reopened on a probable misunderstanding.

Can you please clarify what do you mean by case closed.

Additionally, as you still did not forward any of the requested information, please do as soon as possible to nikolas.b@casino.guru.

Regards,

Nick