5 days ago
USERNAME: Ruggiero
Hello i have problem with verification in betsofa, usually and like in we can read in site process will Takes 24 hours, now my verification will take 5 days.
Support accept my proof of adress and payment, but rejected my id, they told me that i must send driver license, i will send driver license, so next they tolde to gry photo with driver license with face,, why they dont send me mail what document they wont, For me, it's stalling so that I can play and lose.
And after every upload support reply and check document every 24 hours not faster, its joke, when i look that support rejected documents i go to live chat to help me and Ask for message to department for check my new uploaded document, but chat not respect, and told me wait.
I have big experienced in casinos, betting site, wallet and never see something like this for me big joke.
Hello i have problem with verification in betsofa, usually and like in we can read in site process will Takes 24 hours, now my verification will take 5 days.
Support accept my proof of adress and payment, but rejected my id, they told me that i must send driver license, i will send driver license, so next they tolde to gry photo with driver license with face,, why they dont send me mail what document they wont, For me, it's stalling so that I can play and lose.
And after every upload support reply and check document every 24 hours not faster, its joke, when i look that support rejected documents i go to live chat to help me and Ask for message to department for check my new uploaded document, but chat not respect, and told me wait.
I have big experienced in casinos, betting site, wallet and never see something like this for me big joke.
- Many games
- Support
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- Support
BetSofa Casino
5 days ago
Thank you for your feedback. We understand your concerns regarding the verification process and would like to clarify our approach.
At Betsofa, we act in accordance with our policies and reserve the right to request additional documents for verification. These measures are in place to ensure the safety and security of both parties—our players and our platform.
While we appreciate your cooperation, we process all new documents in the order they are received to maintain fairness and avoid prioritizing one player over others. Our support team strives to handle every request with respect and professionalism, and we regret if you felt otherwise during your interaction.
Our support team is committed to assisting you with respect and professionalism, and we appreciate your understanding as we work to complete the verification process promptly.
At Betsofa, we act in accordance with our policies and reserve the right to request additional documents for verification. These measures are in place to ensure the safety and security of both parties—our players and our platform.
While we appreciate your cooperation, we process all new documents in the order they are received to maintain fairness and avoid prioritizing one player over others. Our support team strives to handle every request with respect and professionalism, and we regret if you felt otherwise during your interaction.
Our support team is committed to assisting you with respect and professionalism, and we appreciate your understanding as we work to complete the verification process promptly.
