The player from Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player believes that their withdrawal has been delayed.
Amount: €3,000
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi. I submitted a withdrawal request to GGbet on 08/06/2022. I've been going through identity verification ever since. Again and again I get a new request via e-mail to send a new photo. As a selfie with bank card and ID or the electricity bill with ID. The electricity bill document must not be older than 30 days. It is from 07/26/2022 and I still get the notification from the chat support that the document is older than 30 days. I can't even count how many photos I've sent. All photos were always unambiguous and clear, sharp to recognize. However, the support does not give up and always asks for new photos. Is this a stalling tactic? I dont know. I really wish that I get my earned 3000€. Kind regards, Susann K***
Edited by a Casino Guru admin
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2 years ago
Dear kasie7982,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Hi.
I'll get back to you as soon as I get the next request from GGbet support to send a photo.
Kind regards, Susan
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2 years ago
Translation
Hello, my dears. The complaint can be closed. As of today, I'm actually verified. I can't have the 3000€ paid out all at once, but always amounts up to 600€. That's okay with me. I'm just waiting now to see how long GGbet needs to complete the transfer and how many days it takes for the first paid amount to land in my account. Thank you for supporting us consumers in such cases. Many greetings
Susann
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2 years ago
Translation
Hi. Yes I have received the payment. Many greetings
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2 years ago
Awesome news, kasie7982. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
