The player from Quebec successfully withdrew $3,100 CAD but faces issues with a second withdrawal of $2,000 CAD that keeps auto-canceling after 30 minutes without explanation. Despite having a fully verified account, he receives only generic responses from support.
1win Casino - Player's withdrawal is being delayed.
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Current status
Waiting for player to reply
6d 23h 6m 43s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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Public
6 hours ago
I deposited via Interac e-Transfer and successfully withdrew $3,100 CAD with no problems. Roughly an hour later I requested another withdrawal of $2,000 CAD. That request stays on "pending" for about 30 minutes and then cancels on its own every time, with no explanation. The first payout went through fine, but this second one keeps auto-cancelling after half an hour. Support only gives the usual copy-paste answers about waiting or payment system delays and nothing is being fixed. My account is fully verified. Player ID: [324366654]. I have screenshots of the successful $3,100 withdrawal, the repeated $2,000 requests that pend then cancel, the status changes, and the support chats. I’m requesting that 1win process and release the outstanding $2,000 immediately.
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53 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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53 minutes ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
