The player from Buenos Aires is facing issues with receiving bonuses at the casino. He claims he did not reject a 2500 USDT bonus, despite the platform stating otherwise, and is now experiencing the same problem with a 500 USD bonus that did not load after intense gaming. He feels he met the wagering requirements but received no refunds.
1win Casino - Player's bonuses are delayed and not received.
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6d 23h 18m 20s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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11 hours ago
Translation
This is the second time I've been in this situation where I don't receive the bonuses according to what the platform says.
The first bonus should have been 2500 USDT, but when I used up my entire balance they told me I didn't meet the requirements
And today, a 500 USD bonus where the same thing happens to me again.
I didn't get a refund, despite being a top player on the platform.
my platform id is 55739308
I exhausted the amount twice and if I met the wagering requirements
The first incident was on June 11th, when I contacted my manager. They then told me I had clicked "reject," which I didn't. The bonus amount was 2500, and at first they got my hopes up that they were going to give it to me, as shown in the attached image. Then they claimed I had rejected it. Does anyone really think a person can reject a 2500 bonus?
And the second issue is today, with a $500 bonus that didn't load at all after I played intensely today, and my account is back at $0; they're not giving me the bonus.
Automatic translation:
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41 minutes ago
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41 minutes ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify whether you manually activated the bonus or if it was granted automatically?
- Have you deposited any real-money funds in order to activate the promotion?
- Could you kindly send me a link to the bonus you are referring to?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
