Bruce Bet Casino - Player's withdrawal is delayed.

It's taking ages its been 2 weeks when they said upto 48 hours in the terms and conditions.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi yes I have made a withdrawl it was delayed by a week

Im fully verified

I won off multiple games

Hello?

Why is Noone replying??????

Hw long does it take to examine the case? I write on here 3 times now and still no reply???????

Thank you for reaching out, and I sincerely apologize for the delay in responding. We are currently managing over 1,100 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a seven-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

Before we proceed with the investigation, please forward me all communication between you and the casino’s customer support regarding the delay in processing your withdrawal request at veronika.f@casino.guru. This can include screenshots, chat transcripts, or emails.

I appreciate your time and cooperation.

Hi i have emailed you

Dear kelzpt

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear kelzpt,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Bruce Bet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Bruce Bet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Dear Maria,

We would like to inform that the outstanding withdrawal was processed on 3 September 2026 and is currently showing a Success status on the system.

Kind regards,

Bruce Bet Team

Thank you for your response, Bruce Bet Casino.

Dear kelzpt,

The casino has stated that your payment has been successfully processed. Could you please provide us with any information or updates regarding this matter? I will keep this complaint open until we receive your confirmation that the withdrawal has been successfully completed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kelzpt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Maria