GGBet Casino - GGbet Casino Customer Account Blocked Unexpectedly.

Hello matrosov033,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you have any real money balance on your account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Look, I’m also sending screenshots where you can see that my output is visible as successful on 12/29/22. and this is just me showing only where I have a screenshot

There is also a withdrawal for 4000 UAH which was 09/26/23.

What do you understand, I was a regular player and in the summer this same casino interviewed me at a conference for a small fee and asked what they were missing. In general, I am shocked by what is happening!!! That’s how valuable it is to block my account without any reason! I didn't break anything!!! In addition, for understanding, they refer to clause 12.5.1 of the rules. It states that the company can terminate services to both all users and individual players, I will take a screenshot and send it to you. There is no specific reason stated there, but as you can see in the screenshot ☝️☝️☝️ there is correspondence and it is clearly stated that there will be no answer!!! In the end, I could win a lot of money this way, and I could also be blocked without explaining the reason. I play for many companies and everywhere is a VIP player, so there is no such thing where I would play, draw conclusions and then they blocked it in my history for the first time!!! If I previously complained about the Marvel casino, then okay, I didn’t draw any conclusions there and I haven’t played there for more than 1.5 years.

I'll add more screenshots of everything I could collect.

There was no money on the balance sheet. The last replenishment was in January 2024. I have been verified since 2022.

And I asked them yesterday when I came in and saw that I was blocked. You can see the answer in the correspondence.

I assume on my own that the blocking could have resulted in the fact that I withdrew more from this casino than I made deposits.

Again, this is not a reason to block. I didn't break anything! And he played absolutely honestly.

Hello matrosov033,

Do I understand it correctly that your casino balance was zero when it got closed?

Probably, yes, maybe there were a couple of UAH. Understand correctly, the point is not that zero was possible there, this casino allowed making deposits as well as withdrawals despite the fact that they did not accept players from Ukraine, and in general, at the time when the casino was closed to citizens of Ukraine, this casino took I was interviewed at a conference through the application by calling my phone number and they called, by the way, from a number with the country code of Ukraine, and I even remember asking them about this Ukrainian casino, they answered yes.

In addition to everything, I have long suspected that Casino GGbet and Casino Vulkan Vegas are one whole, there were moments when these two casinos had errors in the same games, as well as in the same providers, and also in these two casinos have the same bonuses, the same providers, the site interface between them is 95% similar. While I was playing at these two casinos, I observed different situations and they were the same at both casinos at once, however, I paid attention to this, but still played at one or the other casino and the blocking happened the same way, almost with a difference of 5 days, besides that one thing that another casino assured was that I could continue playing as a resident because I registered and passed verification before those new Conditions, but as it turned out it was all a hoax!!!! It became so convenient for them and they limited my access, and besides, at GGbet casino I have more withdrawals than deposits, besides, at these two casinos I would receive gifts for my birthday, which is at least 1500 UAH at Vulkan Vegas and so on GGbet, especially in GGbet in 2023, I received a gift in honor of my birthday and raised about 14,000 UAH and withdrew them, although they did not issue no-deposits, citing the fact that no-deposits are provided for Ukraine. In general, they act not nicely, even they blocked me without explaining the reason, I didn’t expect this from them. This way you can block any player at any time convenient for them.

Find out from them the reason for the blocking, and if they tell you that their casino has stopped providing services to players from Ukraine, do not listen to them!!! You can tell them that they did not prohibit you from playing or withdrawing funds. I have evidence of this.

My verdict is that the owner does not behave fairly towards users on the part of the company, even though they have a license.

Dear Olexandr,

We appreciate you reaching out to us regarding your concerns. We understand the frustration you must feel regarding the unilateral blocking of your account.

We regret to inform you that all accounts created in Ukraine have been blocked. This decision is in accordance with recent changes in our service policies.

However, we have some positive news to share with you. Our company has obtained licenses for betting activities and online casinos in Ukraine. As a result, we will soon be launching a separate website tailored specifically to meet the needs of our Ukrainian users.

We recognize the inconvenience this may cause you, especially considering your history as a valued customer. We appreciate your understanding during this transition period, and we assure you that we are working diligently to provide you with a better experience in the near future.

If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and cooperation.

Uv. GGbet, you write that the blocking of the account was due to the changed rules that supposedly appeared not long ago, but this is not the case, after you introduced these rules you did not prohibit depositing funds as well as withdrawal. That is, on your website, in response to a possible ban, they responded that I can continue to use both deposit and withdrawal of funds in the same way as my account was created before the start of these rules, if you want to say that this is not so, show from what month and year these were created rules and I can provide screenshots on which there are deposits and conclusions after these rules introduced at your club.

It turns out that your club itself violated these rules, continuing to provide me with access to your club, and until a certain point you did not refer to these rules.

Back in the summer, my friend also wanted to start playing in your club, but already at that time he was refused to create an account as a Ukrainian. When I found out, I checked both with you through the support chat and at a casino similar to yours, they assured me that I could continue to use the site’s services.

And you see how it turns out that such measures were introduced at least in the summer of 2023, and I continued to make deposits and withdrawals, and also made deposits already in 2024, so I don’t quite understand why your club didn’t close access even then when these rules were created and only in 2024 did you apply these measures.

Hello matrosov033,

As long as you did not have any balance on your account, the casino has right to block you without absolutely any reason given. Also as the casino allowed you to withdraw and you even cashed out more than deposit, then what exactly is the problem?

However, the fact that you had no balance is simply enough for the casino to restrict the access to your account at any time. Based on that, we will be forced to reject the complaint.

Best regards,

Nick