HomeComplaintsGetSlots Casino - Player’s withdrawal has been delayed.

GetSlots Casino - Player’s withdrawal has been delayed.

Amount: A$17,000

GetSlots Casino
Safety Index:High
Submitted: 19 Dec 2020 | Case closed : 13 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
3 years ago

Won 17000 asked to withdraw was told needed verification. After 10 d says told money would be in my bank account in next 3 days. Money withdraw from my get slots wallet yet not in my bank account. Contacted get slots who are now disputing win

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3 years ago

Dear Jacob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Why the amount is being disputed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago

Dear Jacob,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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